Front Desk Administrator

Motion Recruitment; Springfield (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Motion Recruitment is seeking a Front Desk Administrator to serve as the primary point of contact for visitors, clients, and callers while providing administrative support to ensure efficient day-to-day office operations in Springfield, MA.

The role involves greeting guests, directing calls, scheduling appointments, maintaining records, and supporting general office functions onsite five days a week. Strong communication, organization, and customer service skills are essential.

Qualifications

• Experience in front desk, receptionist, administrative or customer service roles.
• Strong verbal and written communication skills.
• Exceptional interpersonal and customer service abilities.
• Proficiency in MS Office including Outlook, Word, and Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Greeting visitors, answering and directing phone calls, scheduling appointments, maintaining records and supporting general office functions.
• Collaborating with team and assisting with daily administrative tasks.
• Ensuring smooth day-to-day operations onsite in Springfield, MA.

Skills

Front desk experience

Verbal and written communication

Interpersonal skills

Multitasking

Attention to detail

Customer service

Tools

Microsoft Office Suite

Job description

This client is seeking a Front Desk Administrator that will serve as the primary point of contact for visitors, clients, and callers while providing administrative support to ensure efficient day-to-day office operations. This role requires strong communication, organizational, and customer service skills.

In this role, you'll be greeting visitors, answering and directing phone calls, scheduling appointments maintaining records, and supporting general office functions. This job is onsite 5 days per week in Springfield, MA.

Required Skills & Experience

• Any previous experience in a front desk, receptionist, administrative assistant, or customer service role
• Strong verbal and written communication skills
• Exceptional interpersonal and customer services abilities
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail

Desired Skills & Experience

• Experience answering multi-line phone systems
• Experience working in a government, legal, nonprofit, or public-facing environment
• Knowledge of records management and document processing
• Experience assisting diverse populations and stakeholders

What You Will Be Doing

Tech Breakdown

• 60% Phone and Visitor Management
• 30% Document Management and Administrative Tools
• 10% Microsoft Office Suite

Daily Responsibilities

• 70% Front Desk Operations, Customer Service, and Administrative Support
• 20% Scheduling and Coordination Duties
• 10% Team Collaboration