Resource Center Front Desk Coordinator

Community Teamwork; Lowell (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

4 Weeks Paid Time Off

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401K retirement plan

Job summary

Community Teamwork in Lowell, MA is seeking an Administrative Assistant to serve as front desk receptionist and primary contact for the Resource Center, ensuring a welcoming, organized environment for clients, visitors and staff.

Responsibilities include client check-in, mail sorting, basic admin tasks, scheduling the first-floor conference room, and handling calls on a multi-line system. Must be detail-oriented, with strong communication and confidentiality, and bilingual Spanish.

Qualifications

• High School diploma or equivalent.
• 1-2 years of experience in front desk operations, reception or customer service preferred.
• Understanding of low-income population needs.
• Customer Service skills should include strong verbal and written communication with a client-focused compassionate demeanor.
• Experience with multi-line phone systems, standard office machinery (copiers, fax machines) basic scheduling tools and Microsoft Office.
• High attention to detail, strong time-management skills and the ability to multi-task in a busy walk-in environment.
• Ability to handle sensitive client information with strict confidentiality and professionalism.
• Bilingual/ Spanish required.
• Ability to pass background check.

Responsibilities

• Warmly greet and direct clients entering the Resource Center
• Check in clients and communicate their arrival to the appropriate staff
• Monitor automated voicemail systems, respond to general inquiries, route calls and messages to the appropriate person/department
• Sort mail and distribute to correct mailbox
• Receive incoming packages/shipments and notify the correct staff person for pick up
• Securely distribute checks to designated clients according to protocol
• Assist clients with basic administrative needs including copying and/or faxing documents
• Collect documentation for clients and place it in correct program mailbox for pick up
• Copy and stock informational packets/flyers for Resource Center display racks
• Manage the booking schedule for the first-floor conference room
• Track inventory for office supplies, including ink and toner and communication needs to the 1st floor Administrative Assistant
• Coordinate routine maintenance requests for the fax and copy machine
• Support first floor management with administrative task as assigned
• Uphold the values of CTI - Equity, Integrity, Compassion.

Skills

Customer service

Verbal & written communication

Multi-line phone systems

Microsoft Office

Bilingual Spanish

Education

High School diploma

Associate's degree (preferred)

Tools

Copiers & Fax machines

Scheduling tools

Job description

Community Teamwork in Lowell, MA is seeking an Administrative Assistant to serve as front desk receptionist and primary contact for the Resource Center, ensuring a welcoming, organized environment for clients, visitors and staff.

Responsibilities include client check-in, mail sorting, basic admin tasks, scheduling the first-floor conference room, and handling calls on a multi-line system. Must be detail-oriented, with strong communication and confidentiality, and bilingual Spanish.