Administrative Assistant

Community Teamwork; Lowell (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

4 Weeks Paid Time Off

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401K retirement plan

Job summary

Community Teamwork in Lowell, MA is seeking an Administrative Assistant to serve as front desk receptionist and primary contact for the Resource Center, ensuring a welcoming, organized environment for clients, visitors and staff.

Responsibilities include client check-in, mail sorting, basic admin tasks, scheduling the first-floor conference room, and handling calls on a multi-line system. Must be detail-oriented, with strong communication and confidentiality, and bilingual Spanish.

Qualifications

• High School diploma or equivalent.
• 1-2 years of experience in front desk operations, reception or customer service preferred.
• Understanding of low-income population needs.
• Customer Service skills should include strong verbal and written communication with a client-focused compassionate demeanor.
• Experience with multi-line phone systems, standard office machinery (copiers, fax machines) basic scheduling tools and Microsoft Office.
• High attention to detail, strong time-management skills and the ability to multi-task in a busy walk-in environment.
• Ability to handle sensitive client information with strict confidentiality and professionalism.
• Bilingual/ Spanish required.
• Ability to pass background check.

Responsibilities

• Warmly greet and direct clients entering the Resource Center
• Check in clients and communicate their arrival to the appropriate staff
• Monitor automated voicemail systems, respond to general inquiries, route calls and messages to the appropriate person/department
• Sort mail and distribute to correct mailbox
• Receive incoming packages/shipments and notify the correct staff person for pick up
• Securely distribute checks to designated clients according to protocol
• Assist clients with basic administrative needs including copying and/or faxing documents
• Collect documentation for clients and place it in correct program mailbox for pick up
• Copy and stock informational packets/flyers for Resource Center display racks
• Manage the booking schedule for the first-floor conference room
• Track inventory for office supplies, including ink and toner and communication needs to the 1st floor Administrative Assistant
• Coordinate routine maintenance requests for the fax and copy machine
• Support first floor management with administrative task as assigned
• Uphold the values of CTI - Equity, Integrity, Compassion.

Skills

Customer service

Verbal & written communication

Multi-line phone systems

Microsoft Office

Bilingual Spanish

Education

High School diploma

Associate's degree (preferred)

Tools

Copiers & Fax machines

Scheduling tools

Job description

Administrative Assistant

Pay Range $18.79 - $21.00 per hour

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

The Administrative Assistant serves as front desk receptionist and is the primary point of contact for Community Teamwork's Resource Center, creating a welcoming and supportive environment for all clients, visitors and staff. This role is responsible for client check-in, sorting daily mail, administrative support and ensuring seamless front desk operations across multiple agency programs.

Essential Functions and Responsibilities:

1. Warmly greet and direct clients entering the Resource Center
2. Check in clients and communicate their arrival to the appropriate staff
3. monitor automated voicemail systems, respond to general inquiries, route calls and messages to the appropriate person/department
4. Sort mail and distribute to correct mailbox
5. Receive incoming packages/shipments and notify the correct staff person for pick up
6. Securely distribute checks to designated clients according to protocol
7. Assist clients with basic administrative needs including copying and/or faxing documents
8. Collect documentation for clients and place it in correct program mailbox for pick up
9. Copy and stock informational packets/flyers for Resource Center display racks
10. Manage the booking schedule for the first-floor conference room
11. Track inventory for office supplies, including ink and toner and communication needs to the 1st floor Administrative Assistant
12. Coordinate routine maintenance requests for the fax and copy machine
13. Support first floor management with administrative task as assigned
14. Uphold the values of CTI - Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

1. High School diploma or equivalent
2. 1-2 years of experience in front desk operations, reception or customer service preferred
3. Understanding of low-income population needs
4. Customer Service skills should include strong verbal and written communication with a client-focused compassionate demeanor
5. Experience with multi-line phone systems, standard office machinery (copiers, fax machines) basic scheduling tools and Microsoft Office
6. High attention to detail, strong time-management skills and the ability to multi-task in a busy walk-in environment
7. Ability to handle sensitive client information with strict confidentiality and professionalism
8. Bilingual/ Spanish required
9. Ability to pass background check.

Preferred Qualifications

• Associate's degree

Benefit Information

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% contribution to your 401K retirement account after 6 months of employment
• Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve

The base salary range represents the Agency's good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.