Front Desk Staff

University Of The, Inc.arnate Word; San Antonio (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

University of the Incarnate Word invites applications for a Front Desk Staff position (Student Position) within the Sports and Wellness facilities. The Front Desk Associate provides a welcoming and safe environment for all patrons and reports to the Assistant Director of Sports and Wellness.

This applicant pool remains online for 2025-2026 and is used to hire UIW students under the Federal Work-Study Program.

Responsibilities

• Maintain a secured facility by swiping in students, faculty, staff and community members into the building.
• Perform membership sales, registrations, equipment rentals, and check-outs at the Wellness Center, Natatorium, and Fencing Center.
• Greet patrons promptly and professionally to create a friendly entrance and exit experience.
• Answer phones in a professional manner and provide courteous customer service.
• Assist patrons with inquiries about facility operations, programming and policies.
• Provide exceptional customer service.
• Perform other duties as assigned.

Job description

Please see Special Instructions for more details.

None.

Position Information

Position Title

Position Title Front Desk Staff

Academic Year

Academic Year 2026-2027

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

| The Front Desk Associate (Student Position) provides a welcoming and safe environment for all patrons of sports and wellness facilities, through high-level customer service. The Front Desk Associate reports to the Assistant Director of Sports and Wellness. This applicant pool will remain online for the 2025-2026 academic year and will be used to hire interested students as needed. This is a student position open to current UIW students who may be hired through the Federal Work-Study Program.

Essential Functions

• Front Desk staff are responsible for maintaining a secured facility via swiping in all students, faculty, staff and community members into the building.
• Front desk staff members perform membership sales, registrations, equipment rentals, and check-outs at the Wellness Center, Natatorium, and Fencing Center.
• Enthusiastically greets each patron promptly and professionally to create a friendly positive entrance and departure to and from the facility.
• Answers phone in a professional and courteous manner and uses proper phone greeting techniques and good customer service.
• Provide assistance to patrons’ requests along with inquiries about facility operations, programming and policies.
• Provide exceptional customer service.
• Perform other duties as assigned.