Front Desk Administrator

FirstService Residential; Monroe (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Front Desk Administrator, where you'll provide exceptional customer service and manage access control. This role involves greeting residents, monitoring security systems, and performing administrative tasks. Ideal candidates will possess strong communication skills and proficiency in Microsoft applications.

Benefits

Comprehensive medical plans

Dental and vision coverage

Paid holidays and time off

401k with company match

Qualifications

• Ability to manage multiple priorities.
• Demonstrates excellent customer service and communication skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel.

Responsibilities

• Provides exceptional customer service.
• Checks guests and service providers in/out.
• Monitors and operates electronic security control systems.

Skills

Customer service

Communication

Time management

Interpersonal skills

Ability to manage multiple priorities

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Description

Job Overview: As a Front Desk Associate, you’ll be responsible for providing exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms. Assists with general concierge services and performs administrative clerical work using Word and Excel. Walks the building premises as directed for monitoring purposes.

Your Responsibilities:

1. Provides exceptional customer service.
2. Meets and greets residents; checks guests and service providers in/out.
3. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.
4. Assists with general concierge services and performs administrative clerical work.
5. Walks the building premises as directed for monitoring purposes.
6. Monitors and controls access to the building.
7. Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary.
8. Provides general concierge services as well as administrative clerical work when needed.
9. Helps maintain a safe and secure environment throughout the building/property(s).
10. Have the ability to understand and complete all required forms.
11. May be assigned other duties by supervisor.

Skills & Qualifications:

1. Ability to manage multiple priorities.
2. Demonstrates excellent customer service, communication, and time management skills.
3. Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel.
4. Command of information system hardware/software is preferred.
5. Good written and verbal communication skills.
6. Strong customer service and interpersonal skills required.
7. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
8. Proficiency with computer peripherals, software applications, tools, and office equipment.
9. Ability to quickly navigate the property/building as required.
10. Ability to lift 30 – 50 lbs.
11. Requires standing, sitting for long periods, walking, and occasional climbing.
12. Handle, finger, grasp, and lift objects and packages; reach with hands and arms.
13. Must be able to work at a computer and talk on the phone for extended periods.
14. Ability to detect auditory and/or visual emergency alarms.
15. Occasional overtime may be required.
16. Ability to work extended/flexible hours, weekends, and attend Board meetings.

Physical Requirements / Working Environment

The physical demands include navigating the property, lifting weights, prolonged standing and sitting, climbing, handling objects, working at a computer, and detecting alarms. Work may be performed in various environmental conditions with exposure to outdoor elements, noise, fumes, chemicals, machinery, and dust. Reasonable accommodations may be provided for individuals with disabilities.

Compensation:

$21.00 per hour

What We Offer

Full-time exempt associates are eligible for comprehensive benefits including medical plans, dental, vision, paid holidays, time off, and a 401k with company match. Occasional travel may be required for training and company events.

Disclaimer Statement:

The above description provides a general overview of the role and is not exhaustive. Management may assign additional duties as needed.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care, Non-profit Organizations, Government Administration