Front Desk Administrator

Putnam Physical Therapy; Walton Trace (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A reputable outpatient physical therapy practice is seeking a Front Desk Administrator to join their team in Cookeville, TN. The role involves customer service, appointment scheduling, and insurance verification in a supportive environment. Ideal candidates will have strong organizational and interpersonal skills, along with a commitment to patient care.

Benefits

401K with 50% employer match up to 6%

Loan assistance program

Qualifications

• 1–2 years of experience in a front office environment.
• Previous healthcare setting experience is ideal.
• Motivated team player with a proactive attitude.

Responsibilities

• Greet and check in/out patients in a friendly manner.
• Collect co-pays, verify insurance coverage, and schedule appointments.
• Process new therapy referrals and coordinate care with staff.

Skills

Customer service

Organizational skills

Interpersonal skills

Detail-oriented

Critical thinking

Proficient typing skills

Education

High school diploma

Some college or healthcare technical school

Tools

Microsoft Office

Job description

JOIN OUR TEAM

We are interviewing Front Desk Admins for our full-time outpatient position in Cookeville, TN.

Position: Front Desk Administrator

Setting: Outpatient physical therapy private practice

Location: Cookeville, TN

Availability: Full-time

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Company Story

Delivering clinical excellence for over 30 years.

Putnam Physical Therapy is a physical therapist-owned private practice providing exceptional physical therapy services to the Upper Cumberland region since 1985. Putnam Physical Therapy has an extraordinary employee retention rate and an average years of service.

We work together.

We have a strong, collaborative team of therapy professionals committed to working with each other. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you on your journey. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.

Our patients are what drive us.

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.

Job Overview & Work Site

The Front Desk Admin will work primarily in the role of customer service by greeting and checking in/out patients in a friendly manner, collecting co-pays, verifying insurance coverage, and scheduling and confirming patients' appointments.

The Front Desk Admin will process new therapy referrals, coordinate the start of care with the therapy staff and contracted agency, and ensure timely starts of care for new patients.

The Front Desk Admin will also be responsible for helping to maintain staff productivity through proper distribution of visits according to established staffing ratios, supporting staff, and serving as a liaison with other non-therapy agency staff members and administrators.

Benefits

Benefits for Part-Time Employees include:

• 401K with 50% employer match up to 6% per check
• Loan assistance program

License & Experience

Skills:

• Proficient with Microsoft Office products including Word, Excel, and Outlook
• Highly organized and schedule-driven
• Flexible with daily tasks; ability to deal with stress, work under deadlines, and maintain critical thinking skills
• Strong interpersonal skills to deal with co-workers, clients, and patients; initiative; good judgment
• Detail-oriented
• Excellent customer service skills (phone and in person)
• Proficient typing skills

Qualifications & Experience:

• High school diploma; some college or healthcare technical school is a plus
• 1–2 years of experience working in a front office environment
• Previous healthcare setting experience is ideal
• Motivated team player with a good work attitude, proactive, and able to work with minimal supervision

Compensation

Minimum: USD $12.00/hour

Maximum: USD $13.50/hour

Additional Incentives

Annual incentive bonus up to [details not provided]