Job Posting Title Spa Coordinator (Full Time)

Terranea Resort; Rancho Palos Verdes, Northern (CA, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

401(k) match

PTO

FSA

Employee assistance

Job summary

Terranea Resort in Rancho Palos Verdes, CA seeks a spa receptionist to greet guests, schedule services, and manage confirmations. You will handle payments, assist guests in a high-volume spa environment, and maintain a welcoming reception area.

The role requires excellent English communication, a polished appearance, and the ability to multitask while delivering exceptional guest experiences. Full-time, on-site position with a comprehensive benefits package.

Qualifications

• Pleasant, professional demeanor with a positive image for spa guests.
• Strong customer service and communication skills.
• Ability to uphold service standards and prioritize tasks.
• Ability to interact with guests and associates in a calm, professional manner.

Responsibilities

• Greet guests, schedule spa & salon appointments, and confirm bookings.
• Process payments and assist guests efficiently in high volume.
• Maintain the waiting area and provide information about services.
• Answer emails and direct calls to spa personnel.

Skills

Customer service

Communication

Professional appearance

Multitasking

Education

High School diploma

Tools

SpaSoft

Job description

Overview

To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

Responsibilities

• Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
• Be courteous to all guests and fellow associates.
• Communicate effectively with peers, management, line and front of the house employees.
• Practice effective listening (seek to understand).
• Performs related duties as required.

Additional Duties & Responsibilities:

• Book and schedule services for Spa & Salon appointments using Spa Soft program.
• Answer emails sent to spa.
• Greet all guest coming into spa and assist their necessary needs.
• Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume.
• Maintain the waiting area: keep brochures and required forms in stock.
• Provide general information: address guests' questions regarding spa services and policies.
• Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems -i.e.,
• Sets up and maintain required files.

Qualifications

• Pleasant disposition and professional appearance that gives a positive image to Spa guests.
• Must have strong customer service skills.
• Must have strong communication skills.
• Must have ability to implement and uphold service standards.
• Must have ability to prioritize and organize work assignments.
• Must have ability to interact with all associates and resort guests.
• Must be able to effectively handle stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.

Experience, Education, & Licensure:

• High School education or equivalent.
• Must have speak, comprehend, read, and write English.
• Previous hospitality experience preferred.
• Forbes knowledge preferred.

Compensation

Base Pay Start Rate: $20.79/Hr. + Included in the service charge distribution

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!