Spa Coordinator (Full Time)

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability benefits

401(k) with company match

Paid time off

Job summary

Terranea Resort seeks an enthusiastic Spa Concierge to greet guests, book and manage spa and salon appointments, and assist with guest needs. You will handle check-ins, process payments, and maintain a welcoming front-of-house area in a high-volume setting.

The role requires excellent customer service, strong communication, and the ability to multitask while maintaining a polished appearance. Daily duties include answering emails and phone inquiries, guiding guests to services, and supporting

Qualifications

• Pleasant disposition and professional appearance.
• Strong customer service skills.
• Strong communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work.
• Ability to interact with all guests and associates.
• Ability to stand or walk for long periods.

Responsibilities

• Book and schedule spa & salon appointments using Spa Soft program.
• Answer emails sent to spa.
• Greet all guests entering the spa and assist their needs.
• Check in guests for treatments and process payments.
• Maintain the waiting area and stock brochures/forms.
• Provide information about spa services and policies.
• Answer the phone and direct calls to Spa staff.

Skills

Customer service

Communication

Calm under pressure

Organization

Education

High School diploma or equivalent

Tools

Spa Soft program

Job description

Overview

To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

Responsibilities

• Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
• Be courteous to all guests and fellow associates.
• Communicate effectively with peers, management, line and front of the house employees.
• Practice effective listening (seek to understand).
• Performs related duties as required.

Additional Duties & Responsibilities

• Book and schedule services for Spa & Salon appointments using Spa Soft program.
• Answer emails sent to spa.
• Greet all guest coming into spa and assist their necessary needs.
• Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume.
• Maintain the waiting area: keep brochures and required forms in stock.
• Provide general information: address guests' questions regarding spa services and policies.
• Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems -i.e.,
• Sets up and maintain required files.

Qualifications

• Pleasant disposition and professional appearance that gives a positive image to Spa guests.
• Must have strong customer service skills.
• Must have strong communication skills.
• Must have ability to implement and uphold service standards.
• Must have ability to prioritize and organize work assignments.
• Must have ability to interact with all associates and resort guests.
• Must be able to effectively handle stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.

Experience, Education, & Licensure

• High School education or equivalent.
• Must be able to speak, comprehend, read, and write English.
• Previous hospitality experience preferred.
• Forbes knowledge preferred.

Compensation

Base Pay Start Rate: $20.79/Hr. + Included in the service charge distribution

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!