Spa Coordinator (Full Time)

Terranea Resorts; Rancho Palos Verdes (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability benefits

401(k) with match

Paid time off

Employee assistance program

Job summary

Terranea Resorts in Rancho Palos Verdes, CA seeks a Spa Receptionist to greet guests, schedule spa and salon appointments, check in guests for treatments, and process payments, while delivering exceptional service.

You will answer emails, assist guests with needs, maintain the waiting area, and provide information on spa services and policies. This is a fast-paced, guest-focused role requiring top-notch customer service.

Qualifications

• Must have high school education or equivalent.
• Must speak, comprehend, read, and write English.
• Previous hospitality experience preferred.
• Forbes knowledge preferred.

Responsibilities

• Greet guests and schedule spa and salon appointments.
• Check in guests for treatments and process payments.
• Answer emails and assist guests with needs; maintain waiting area.
• Answer calls and direct to spa staff; provide information on services and policies.
• Perform duties safely and maintain cleanliness of work area.

Skills

Customer service

Communication skills

Professional appearance

Ability to work under pressure

Hospitality experience optional

Education

High School diploma or equivalent

Tools

Spa Soft

Job description

Overview

To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

Responsibilities

• Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
• Be courteous to all guests and fellow associates.
• Communicate effectively with peers, management, line and front of the house employees.
• Practice effective listening (seek to understand).
• Performs related duties as required.

Additional Duties & Responsibilities:

• Book and schedule services for Spa & Salon appointments using Spa Soft program.
• Answer emails sent to spa.
• Greet all guest coming into spa and assist their necessary needs.
• Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume.
• Maintain the waiting area: keep brochures and required forms in stock.
• Provide general information: address guests' questions regarding spa services and policies.
• Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems -i.e.,
• Sets up and maintain required files.

Qualifications

• Pleasant disposition and professional appearance that gives a positive image to Spa guests.
• Must have strong customer service skills.
• Must have strong communication skills.
• Must have ability to implement and uphold service standards.
• Must have ability to prioritize and organize work assignments.
• Must have ability to interact with all associates and resort guests.
• Must be able to effectively handle stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.

Experience, Education, & Licensure:

• High School education or equivalent.
• Must have speak, comprehend, read, and write English.
• Previous hospitality experience preferred.
• Forbes knowledge preferred.

Compensation

Base Pay Start Rate: $20.79/Hr. + Included in the service charge distribution

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!