Front Desk & Admin Support Specialist

Summit Fire & Security; Vero Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Fire & Security in Florida seeks a Customer Service Representative to provide administrative support and act as the first point of contact for visitors and customers. You will greet customers by phone, email or in person; coordinate with Billing, Accounting and HR; manage mail, scheduling and office tasks; ensure accurate records and compliance across the branch.

Qualifications include a High School Diploma or GED, 2 years of customer service, 2 years of professional computer experience,

Qualifications

• High School Diploma or GED required.
• Two years of customer service experience.
• Two years of professional computer experience.
• One year front desk experience.
• One year scheduling experience preferred.
• Must be able to read, write and communicate in English.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Valid driver's license with acceptable driving record.

Responsibilities

• Provide customer service to internal and external customers with proper greeting by phone, email or in person.
• Coordinate with Billing, Accounting and HR to share pertinent information internally and with field personnel.
• Assist HR with onsite protocol, payroll materials and orientation documentation.
• Utilize organization systems and act as the local SME for software/tools.
• Process COI requests and additional insured requirements per policy.
• Manage mail handling and distribute mail appropriately.
• Track and order office supplies and obtain approvals as needed.
• Process customer payments and assist with collections as assigned.
• Maintain office cleanliness and scheduling responsibilities as assigned.
• Schedule technicians and manage the master schedule, resolving conflicts and optimizing shifts.

Skills

Customer service

Scheduling

Front desk

English communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Summit Fire & Security in Florida seeks a Customer Service Representative to provide administrative support and act as the first point of contact for visitors and customers. You will greet customers by phone, email or in person; coordinate with Billing, Accounting and HR; manage mail, scheduling and office tasks; ensure accurate records and compliance across the branch.

Qualifications include a High School Diploma or GED, 2 years of customer service, 2 years of professional computer experience,