On-Site Customer Service & Scheduling Specialist

Summit Fire & Security LLC; Reading (OH); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation and Holidays

Medical Insurance

Vision Insurance

401(k) Plan with Company Match

Flexible Spending Accounts

Long-Term Disability - Employer Paid

Short-Term Disability - Employer Paid

Life Insurance for Team Members and De

Employee Assistance Program

Employee Referral Program

Job summary

Summit Fire & Security, located at 510 W Benson St, Reading, OH, 45215, is seeking a Customer Service Representative to provide administrative support and be the first point of contact for customers entering the facility.

The role involves greeting visitors, routing inquiries to the correct department, and collaborating with Billing, Accounting, and HR to manage accounts and payroll-related tasks. Strong MS Office skills and a high school diploma are required.

Qualifications

• 2 years customer service experience.
• 2 years professional computer experience.
• 1 year front desk experience.
• 1 year scheduling experience preferred with knowledge of local zip codes and area geography.
• Must read, write and communicate in English.
• Valid driver's license with acceptable driving record.

Responsibilities

• Greet and assist all visitors and callers, directing to appropriate department.
• Coordinate with Billing, Accounting, and field personnel on account statuses.
• Support HR onboarding materials and payroll deadlines.
• Maintain office systems and processing mail, payments, and COI requests.
• Manage scheduling and technician coordination to maximize shift coverage.

Skills

Customer service

Microsoft Office

Communication skills

English language

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Summit Fire & Security, located at 510 W Benson St, Reading, OH, 45215, is seeking a Customer Service Representative to provide administrative support and be the first point of contact for customers entering the facility.

The role involves greeting visitors, routing inquiries to the correct department, and collaborating with Billing, Accounting, and HR to manage accounts and payroll-related tasks. Strong MS Office skills and a high school diploma are required.