Front Desk & Admin Specialist: Customer Service Pro

D&M Auto Leasing; Fort Worth (TX); On-site; USD 24,796 - 28,929; Full time

Job summary

D&M Leasing in Fort Worth, TX is seeking a friendly, organized Customer Service Specialist & Administrative Assistant to greet visitors, answer calls, and support daily operations. You'll manage front desk tasks, handle rental reservations, document interactions, and maintain accurate customer records while delivering courteous, professional service to every client.

This full-time role offers a daytime schedule and compensation in the $18–$21/hour range, with opportunities to contribute to a

Qualifications

• 2+ years of experience in customer service or a similar administrative role.
• Proficiency with Excel is required.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with minimal supervision.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Professional appearance with a dependable and positive work ethic.
• A service-oriented mindset with attention to detail.
• High school diploma or GED is required.
• Valid driver’s license with a clean driving record.

Responsibilities

• Serve as primary point of contact for customers via phone, email, and in person.
• Respond to customer inquiries and concerns with professionalism and efficiency.
• Set up rental car reservations and document entry.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve routine and moderately complex customer issues, escalating when appropriate.
• Document customer interactions, resolutions, and follow-up actions in internal systems.
• Maintain up-to-date customer records.
• Maintain a calm, professional demeanor in sensitive or time-critical situations.
• Protect confidential customer and company information in compliance with policies.

Skills

Customer service experience

Excel proficiency

MS Office

Strong communication

Organizational skills

Multi-tasking

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

D&M Leasing in Fort Worth, TX is seeking a friendly, organized Customer Service Specialist & Administrative Assistant to greet visitors, answer calls, and support daily operations. You'll manage front desk tasks, handle rental reservations, document interactions, and maintain accurate customer records while delivering courteous, professional service to every client.

This full-time role offers a daytime schedule and compensation in the $18–$21/hour range, with opportunities to contribute to a