Customer Service Specialist

D&M Leasing; Fort Worth (TX); On-site; USD 51,577,344 - 60,173,568; Full time

Job summary

D&M Leasing in Fort Worth, TX is seeking a friendly, organized Customer Service Specialist & Administrative Assistant to join our team. You will be the first point of contact for visitors and callers, handling inquiries, reservations, and documentation with professionalism.

The role blends customer service excellence with front desk support and administrative duties across departments. A high school diploma or GED and strong Excel/Microsoft Office skills are required.

Qualifications

• 2+ years of experience in customer service or administrative support.
• Strong communication and organizational abilities.
• Proficiency with Excel and Microsoft Office Suite required.
• Valid driver’s license with a clean driving record.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in person.
• Handle front desk reception and administrative tasks across departments.
• Set up rental car reservations and document entry.
• Maintain accurate customer records and document interactions.
• Collaborate with internal teams to resolve issues and meet service goals.
• Protect confidential information in line with policies.

Skills

Excel

Microsoft Office

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service

Problem-solving

Time management

Attention to detail

Education

High school diploma or GED

Tools

Outlook

Word

PowerPoint

Job description

D&M Leasing is seeking a friendly, organized, and service-driven Customer Service Specialist & Administrative Assistant to join our Fort Worth team. This role blends customer service excellence, front desk reception, and administrative support, serving as the first point of contact for visitors, callers, and internal team members.

What You’ll Do

Customer Service & Front Desk Support

• Serve as a knowledgeable primary point of contact for customers via phone, email, and in person
• Respond to customer inquiries, and concerns with professionalism and efficiency
• Set up rental car reservations and document entry
• Provide accurate, consistent information regarding products, services, policies, and procedures
• Resolve routine and moderately complex customer issues independently, escalating when appropriate
• Accurately document customer interactions, resolutions, and follow-up actions in internal systems
• Maintain up-to-date customer records
• Maintain a calm, professional demeanor when handling sensitive or time-critical situations
• Protect confidential customer and company information in compliance with company policies

Administrative & Office Support

• Distribute inner office mail, packages, deliveries, create FedEx
• Manage front office and breakroom supplies, inventory, and printer stations, and vendor services
• Work collaboratively with internal departments to resolve customer issues and meet service goals
• Support team operations during peak volume periods and special initiatives
• Provide clerical and administrative support to various departments
• Coordinate internal milestone anniversary acknowledgements and recognitions. Submit monthly announcements such as birthdays, anniversaries, and new hires and holidays
• Maintain confidentiality and professionalism in all interactions

What You’ll Bring

• 2+ years of experience in customer service, or similar administrative role
• Proficiency with Excel is required
• Strong verbal and written communication skills, problem-solving, and organizational skills
• Ability to manage multiple priorities with minimal supervision
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Professional appearance with a dependable and positive work ethic
• A service-oriented mindset with attention to detail
• High school diploma or GED required
• Valid driver’s license with a clean driving record

Bonus Points If You Have

• Experience supporting executives or multiple departments
• Background in a fast-paced office with a high level of customer service environment

  Why You’ll Love Working Here

  At D&M Leasing, we pride ourselves on a supportive, professional, and fun work environment. You’ll join a collaborative team that values customer service, teamwork, and a strong company culture- over 50 years in the making.

  Location: Fort Worth, TX
  Schedule: Full-time, Monday-Friday 9:00am-6:00pm One Saturday per month, 9:00am-2:00pm
  Pay Range: $18-$21/hour, based on experience

  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.