Customer Service Specialist

Careers at Four Stars Auto Group; Fort Worth, Northern (TX, KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

D&M Leasing in Fort Worth is hiring a Customer Service Specialist & Administrative Assistant to blend customer service, front desk reception, and administrative support. You will be the first contact for visitors, callers, and internal teams, creating a welcoming office and supporting daily operations.

You’ll manage customer inquiries, reservations, and records with a professional demeanor, while keeping information confidential and aligned with company policies.

Qualifications

• 2+ years of experience in customer service or similar administrative role.
• Proficiency with Excel is required.
• Strong verbal and written communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities with minimal supervision.
• High school diploma or GED required.

Responsibilities

• Serve as a knowledgeable primary point of contact for customers via phone, email, and in person.
• Respond to customer inquiries and concerns with professionalism and efficiency.
• Set up rental car reservations and document entry.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve routine and moderately complex customer issues independently, escalating when appropriate.
• Accurately document customer interactions, resolutions, and follow-up actions in internal systems.
• Maintain up-to-date customer records.
• Maintain a calm, professional demeanor in sensitive situations.
• Protect confidential customer and company information in compliance with policies.

Skills

Customer service

Administrative support

Excel

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Excel

Word

Outlook

Job description

D&M Leasing isseekinga friendly, organized, and service-driven Customer ServiceSpecialist& Administrative Assistant to join our Fort Worth team. This role blends customer service excellence, front desk reception, and administrative support , serving as the first point of contact for visitors, callers, and internal team members.

You’llplay a key role in creating a welcoming office environment while supporting daily operations andmaintaininga high levelof customer service.

WhatYou’llDo

• Serve as a knowledgeable primary point of contact for customers via phone, email, and in person
• Respond to customer inquiries, and concerns with professionalism and efficiency
• Set up rental car reservations and document entry
• Provide accurate, consistent information regarding products, services, policies, and procedures
• Resolve routine and moderately complex customer issues independently, escalating when appropriate
• Accurately document customer interactions, resolutions, and follow-up actions in internal systems
• Maintain up-to-date customer records
• Maintain a calm, professional demeanor when handling sensitive or time-critical situations
• Protect confidential customer and company information in compliance with company policies

Administrative & Office Support

• Distribute inner office mail, packages, deliveries, create FedEx
• Manage front office and breakroom supplies, inventory, and printer stations, and vendor services
• Work collaboratively with internal departments to resolve customer issues and meet service goals
• Support team operations during peak volume periods and special initiatives
• Provide clerical and administrative support to various departments
• Coordinate internal milestone anniversary acknowledgements and recognitions. Submit monthly announcements such as birthdays, anniversaries, and new hires and holidays
• Maintain confidentiality and professionalism in all interactions

WhatYou’llBring

• 2+ years of experience in customer service, orsimilar administrative role
• Proficiency with Excel is required
• Strong verbal and written communication skills, problem-solving, and organizational skills
• Ability to manage multiple priorities with minimal supervision
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Professional appearance with a dependable and positive work ethic
• A service-oriented mindset with attention to detail
• High school diploma or GED required
• Valid driver’s license with a clean driving record

Bonus Points If You Have

• Experience supporting executives or multiple departments
• Background in a fast-paced office with a high level of customer service environment
• Proven success in managing multiple priorities and supporting a dynamic team

WhyYou’llLove Working Here

At D&M Leasing , we pride ourselves on a supportive, professional, and fun work environment.You’lljoin a collaborative team that values customer service, teamwork, and a strong company culture—over 50years in the making .

Pay Range: $18–$21/hour, based on experience