Front Desk Admin- Medical Psychology Assessment Clinic (MPAC)

University of California; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

The University of California–Los Angeles Medical Psychology Assessment Clinic (MPAC) is seeking a Front Desk Administrative Support to greet patients, coordinate schedules, verify insurance, and answer calls. This pivotal role supports clinicians and staff while maintaining patient confidentiality in a fast-paced specialty clinic.

Ideal candidates will have strong customer service experience, excellent communication, and proficiency with MS Office. Prior healthcare or EHR experience is a plus.

Qualifications

• Demonstrated customer service experience in a professional setting.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information.
• Ability to work effectively and support the clinic's diverse patient population.

Responsibilities

• Greet, check in, and assist patients, visitors, and referring providers.
• Schedule, confirm, and coordinate patient appointments.
• Verify insurance and registration information.
• Answer incoming calls and respond to patient inquiries.
• Support providers and clinic staff with administrative tasks.
• Maintain accurate patient records and ensure confidentiality.

Skills

Customer service experience

Verbal and written communication

Organization and attention to detail

Multitasking in fast-paced environment

Confidentiality and judgement

Patient population support

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

The Department of Psychiatry is seeking to hire a Front Desk Administrative Support to join our UCLA Medical Psychology Assessment Clinic (MPAC), a specialty clinic that provides comprehensive psychological and neurological assessments for children and adults with neurodevelopment, neurological, and psychiatric conditions, including ADHD, learning disabilities, epilepsy, brain injury, depression, anxiety, and bipolar disorders. Key responsibilities:

• Greet, check in, and assist patients, visitors, and referring providers
• Schedule, confirm, and coordinate patient appointments
• Verify insurance and registration information
• Answer incoming calls and respond to patient inquiries
• Support providers and clinic staff with administrative tasks
• Maintain accurate patient records and ensure confidentiality

Salary: $27.74/hr - $39.36/hr

Qualifications

• Demonstrated customer service experience in a professional setting
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information
• Ability to work effectively and support the clinic's diverse patient population
• Preferred:
• Experience working in a healthcare, medical office, or outpatient clinic setting
• Demonstrated knowledge of basic psychiatric terminology
• Knowledge of medical terminology
• Experience working in mental health
• Experience with electronic health record (EHR) systems
• Familiarity with insurance verification, referral, and appointment scheduling
• Experience supporting high-volume patient-facing operations