Medical Front Desk & Patient Services Coordinator

University of California; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

The University of California–Los Angeles Medical Psychology Assessment Clinic (MPAC) is seeking a Front Desk Administrative Support to greet patients, coordinate schedules, verify insurance, and answer calls. This pivotal role supports clinicians and staff while maintaining patient confidentiality in a fast-paced specialty clinic.

Ideal candidates will have strong customer service experience, excellent communication, and proficiency with MS Office. Prior healthcare or EHR experience is a plus.

Qualifications

• Demonstrated customer service experience in a professional setting.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information.
• Ability to work effectively and support the clinic's diverse patient population.

Responsibilities

• Greet, check in, and assist patients, visitors, and referring providers.
• Schedule, confirm, and coordinate patient appointments.
• Verify insurance and registration information.
• Answer incoming calls and respond to patient inquiries.
• Support providers and clinic staff with administrative tasks.
• Maintain accurate patient records and ensure confidentiality.

Skills

Customer service experience

Verbal and written communication

Organization and attention to detail

Multitasking in fast-paced environment

Confidentiality and judgement

Patient population support

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The University of California–Los Angeles Medical Psychology Assessment Clinic (MPAC) is seeking a Front Desk Administrative Support to greet patients, coordinate schedules, verify insurance, and answer calls. This pivotal role supports clinicians and staff while maintaining patient confidentiality in a fast-paced specialty clinic.

Ideal candidates will have strong customer service experience, excellent communication, and proficiency with MS Office. Prior healthcare or EHR experience is a plus.