Front Desk (104560)

U.S. Dermatology Partners; Maryland; On-site; USD 25,000 - 29,000; Full time

Job summary

U.S. Dermatology Partners is seeking a courteous front desk clerk to join our Silver Spring, MD clinic. This full-time position handles routine clerical work, phone answering, patient assistance, data processing and basic records management.

The role requires at least 1 year of front desk experience in retail or clinical settings. Proficiency with Microsoft Office and HIPAA knowledge are assets for delivering quality patient service.

Qualifications

• One (1)+ year of retail or clinical front desk experience, preferred.
• Knowledge of state and federal regulations (HIPAA) and data privacy expectations.
• Proficiency with office software and customer service tools.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communication

Analytical ability

Computer operation

Excel

Word

Outlook

HIPAA knowledge

Tools

Excel

Word

Outlook

Job description

Job Details

Job Location: Silver Spring-Georgia - Silver Spring, MD 20902

Position Type: Full Time

Salary Range: $18.00 - $21.00 Hourly

Job Category: Health Care

Job Summary

The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties and Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Experience Requirements

One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.