Front Desk (104560)

U.S. Dermatology Partners; Silver Spring (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

U.S. Dermatology Partners in Silver Spring, MD is hiring a front desk clerk to perform clerical, secretarial, and administrative tasks. You will answer phones, welcome patients, process data and records, and support patient services.

The ideal candidate has 1+ year in retail or clinical front desk, is detail oriented and reliable, and proficient with Microsoft Excel, Word, and Outlook. Strong English communication and HIPAA awareness are valued.

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Detail oriented, professional attitude, reliable.
• Ability to follow verbal and written instructions with good grammar.
• Strong interpersonal and customer service skills; English proficiency required.

Responsibilities

• Manage front desk duties and general administrative tasks.
• Answer central telephone system and direct calls appropriately.
• Greet the public, provide information, and assist patients and staff.
• Process data and records, and handle routine clerical work.
• Operate office machines and computers as needed for patient processing.
• Prepare, distribute, and file correspondence and reports.
• Support patients in using clinic facilities or services.
• Follow safety policies and promote high-quality customer service.
• Perform other duties as needed to support the organization.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communication

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details: Job Location: Silver Spring-Georgia - Silver Spring, MD, Position Type: Full Time, Salary Range: $18.00 - $21.00Hourly, Job Category: Health Care,

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications: SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.