Front Desk (104693)

U.S. Dermatology Partners; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

U.S. Dermatology Partners in Phoenix, AZ, is seeking a frontline front desk clerk to perform routine clerical and administrative tasks in support of patient care.

You will answer calls, greet patients, process data, and help ensure accurate records while maintaining a courteous, professional environment. The role requires at least 1 year of retail or clinical front desk experience, strong English communication, basic computer skills including MS Word/Excel/Outlook, and adherence to safety and

Qualifications

• Detail oriented with professional attitude and reliability.
• Strong organizational and time-management skills.
• Excellent English communication, both written and spoken.
• Basic to intermediate computer skills, including MS Office.

Responsibilities

• Maintain office procedures and assist with administrative tasks.
• Answer central telephone system and direct calls.
• Greet the public and assist patients, handling inquiries.
• Operate office machines and computers for patient processing.
• Prepare and distribute materials as needed.
• Draft and edit correspondence and reports.
• Assist patients with clinic facilities or services.
• Uphold safety policies and high-quality customer service.
• Perform other duties as required.

Skills

Detail oriented

Professional attitude

Reliable

Management skills

Interpersonal skills

English communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details: Job Location: Phoenix-Tatum - Phoenix, AZ 85028, Position Type: Full Time, Job Category: Health Care,

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephone, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.