Front Desk

U.S. Dermatology Partners; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

U.S. Dermatology Partners in Phoenix, AZ seeks a front desk clerk to perform routine clerical and administrative tasks, greet patients, and support daily operations. You will handle calls, data entry, records, and patient assistance with a focus on accuracy and service quality.

The role emphasizes professional communication, adherence to HIPAA guidelines, and effective use of MS Office tools in a fast-paced clinical setting.

Qualifications

• One year or more of retail or clinical front desk experience preferred.
• Detail oriented with strong organizational skills.
• Proficient in English; good grammar and spelling.
• Able to operate basic office equipment and computers.
• Knowledge of HIPAA guidelines.
• Basic to intermediate computer operation and MS Office proficiency.

Responsibilities

• Answer central telephone system and direct calls accordingly.
• Greet the public; provide patient assistance in person and by phone.
• Process data and maintain accurate records.
• Prepare correspondence, reports, and memoranda.
• Assist patients with use of the practice facilities or services.
• Adhere to safety policies and uphold high-quality customer service.
• Perform other duties as necessary for the organization.

Skills

Detail oriented

Professional attitude

Interpersonal skills

English communication

Microsoft Excel

Data entry

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.