Front Desk (104392)

U.S. Dermatology Partners; Fairfax (VA); On-site; USD 26,000 - 30,000; Full time

Job summary

Paycom - ATS in Fairfax, VA is seeking a full-time front desk clerk to perform routine clerical and administrative tasks in a healthcare setting. The role involves answering calls, assisting patients, data processing, and maintaining records with a focus on accuracy.

The position requires strong communication, organizational skills, and proficiency in MS Office. Experience with HIPAA guidelines is preferred, and the facility aims for high-quality customer service and professional conduct.

Qualifications

• 1+ year of front desk experience preferred.
• Able to handle telephones and client inquiries professionally.
• Knowledge of HIPAA guidelines is a plus.
• Detail oriented with strong grammar and spelling.
• Proficient in MS Office and email communication.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers to the appropriate manager or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Skills

Customer service

Professional communication

Interpersonal skills

English proficiency

Administrative support

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details

Job Location: Fairfax-Arlington - Fairfax, VA

Position Type: Full Time

Salary Range: $19.00 - $22.00Hourly

Job Category: Health Care

Job Summary

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties and Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

• One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.