Front Desk (104395)

U.S. Dermatology Partners; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

U.S. Dermatology Partners seeks a reliable front desk clerk to perform routine clerical and administrative tasks in our patient-facing clinic. You will answer telephones, greet patients, manage data entry, and support daily office operations.

This role requires attention to detail, strong communication, and proficiency with standard office software. A prior front desk or retail experience is preferred, with emphasis on customer service and teamwork in a healthcare environment.

Qualifications

• 1+ year of retail or clinical front desk experience, preferred.
• Detail oriented with professional attitude and reliability.
• Ability to follow verbal and written instructions with good grammar.
• Strong interpersonal and customer service skills.
• Proficient in English, both spoken and written.
• Familiarity with HIPAA guidelines is a plus.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public in person and by phone, handling inquiries.
• Maintains office procedures and assists with administrative tasks.
• Operates office machines and computers to process patients.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports and memos.
• Assists patients with the use of clinic facilities or services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as necessary for the organization.

Skills

Attention to detail

Professional demeanor

Reliability

Communication skills

Interpersonal skills

English proficiency

Instruction following

Problem solving

Time management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering
telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• This position has no supervisory responsibilities.