Front Desk

Paycom - ATS; Decatur (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Paycom - ATS is seeking a front desk clerk to perform routine clerical and administrative tasks, answer calls, assist patients, and manage data processing and record-keeping. The role emphasizes accuracy, professionalism, and customer service in a clinic or office setting.

The position requires strong English communication, basic computer skills, and the ability to follow instructions. Prior front desk experience is preferred, with attention to HIPAA guidelines and office procedures being

Qualifications

• Detail oriented with professional attitude and reliability.
• Must follow verbal and written instructions with clear grammar and spelling.
• Interpersonal skills to support customer service and teamwork.
• Ability to communicate effectively in English, both verbally and in writing.
• Basic to intermediate computer operation and MS Office proficiency.
• Knowledge of state and federal regulations for this position; HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries.
• Operates office machines and computers to process patients correctly.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to safety policies and procedures and supports high quality customer service.
• Performs other duties necessary or in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Reliability

Communication skills

Verbal & written instructions

Interpersonal skills

English proficiency

Basic math/analytical ability

Basic computer operation

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA knowledge

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.