Front Desk

Oliver Street Dermatology Management Llc; Olathe (KS); On-site; USD 31,000 - 34,000; Full time

Job summary

Oliver Street Dermatology Management Llc is seeking a front desk clerk to handle clerical and administrative tasks in a clinical setting. You will answer phones, greet patients, process data, and support office operations with accuracy and courtesy.

Ideal candidates have 1+ year front desk experience, strong communication in English, proficiency with MS Office (Excel, Word, Outlook), and the ability to maintain HIPAA compliance while delivering excellent customer service.

Qualifications

• Detail oriented with professional attitude and reliability.
• Excellent verbal and written English communication.
• Ability to follow verbal & written instructions with good grammar and spelling.
• Strong interpersonal and customer-service skills.
• Proficiency with MS Excel, Word, and Outlook.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries and refers to the appropriate manager or department.
• Operates office machines and computers to ensure patients are processed correctly and efficiently.
• Duplicates and distributes materials as necessary; prepares, types and edits correspondence, reports, memoranda.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to safety policies and procedures while supporting high quality customer service.
• Performs other duties as necessary or in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.