Front Desk

Paycom - ATS; Peoria (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a front desk clerk in Peoria, AZ to perform routine clerical and administrative tasks within a healthcare setting. You will answer phones, assist patients, and help with data processing and record-keeping.

The role requires strong communication in English, basic computer skills, and a professional demeanor. You will support safety policies while delivering friendly, accurate service to patients and staff.

Qualifications

• Detail oriented, professional attitude and reliable required.
• Interpersonal skills to support customer service and team
• Ability to follow verbal and written instructions with good grammar/spelling
• Proficient with Microsoft Office (Excel, Word, Outlook) and basic computer operation
• Knowledge of HIPAA guidelines and state/federal regulations related to the role

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by phone; routes inquiries to appropriate staff.
• Operates office machines and computers to process patient information accurately.
• Duplicates and distributes materials as needed.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of clinic facilities or services.
• Follows safety policies and supports a culture of high quality customer service.
• Performs other duties as necessary for organizational needs.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

Microsoft Excel

Microsoft Word

Outlook

HIPAA knowledge

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.