Front Desk

United Surgical Partners International, Inc; San Ramon (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

United Surgical Partners International, Inc in San Ramon, CA is seeking a Front Desk Administrative professional to handle patient admissions, chart prep, and payments. Primary duties include maintaining schedules and medical records while delivering courteous customer service.

This role requires 1–2 years in medical office settings, proficiency with Microsoft Office, and solid communication skills to interact with physicians, patients, and staff. On-site position in a fast-paced center.

Qualifications

• Must have a high school diploma or equivalent with two years of work experience in medical office, hospital or clinic administration.
• Knowledge of Microsoft Office software.
• Knowledge of medical terminology and ASC reimbursement concepts for Medicare, Workers' Compensation and third party payers.
• Professional verbal and written communication with physicians, patients, and staff.

Responsibilities

• Patient admissions and registration.
• Chart preparation and review.
• Billing and collection of payments.
• Telephone communications and medical record maintenance.
• Backup support for insurance verifications and surgery scheduling.

Skills

Phone etiquette

Customer service

Communication skills

Detail oriented

Time management

Teamwork

Problem solving

Professional appearance

Medical office experience

Billing

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

The Front Desk Admin's primary area of responsibility are:Patient admissions, chart preparation and review, collection of payments, telephone communications and medical record maintenance.Secondary responsibilities include providing back-up support for the Insurance Verifications, Surgery Scheduling, and other duties as assigned by the Business Office Manager.

Required Skills:

Position Requirements:

• Minimum 1-2 years of hospital or medical office experience required.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Required Experience:

• Must have a high school diploma or equivalent with two years of work experience in medical office, hospital or clinic office administration with experience in patient services, scheduling, billing, coding or related fields.
• Knowledge of computer software such as Microsoft Office.
• Duties require professional verbal and written communication skills as well as proper telephone etiquette.
• Knowledge of medical terminology and surgical procedures. Has a thorough understanding of the requirements of Medicare, Worker’s Compensation and third party payers as related to ASC reimbursement.
• Must demonstrate the desire and ability to work productively within a Team concept while utilizing exceptional interpersonal and communication skills to independently interact with physicians, patients, family members and all levels of staff.
• Ability to think quickly and problem solve independently.
• Maintains current BLS certification
• Failure to maintain any required licenses, registrations or certifications may result in temporary or permanent disqualification from employment.