PRN Front Desk Coordinator

Physician Partners of America; Ruskin (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Physician Partners of America is seeking a front desk professional to greet patients, manage daily front office tasks, and ensure charts and deposits are accurate. The role includes auditing activities and coordinating with surgical schedules within a busy ASC environment.

The candidate will handle HIPAA compliant duties, schedule in HST, process deposits, and maintain professional communication with patients and staff. This on-site position requires multitasking in a fast-paced medical office.

Qualifications

• 2 years prior medical office front desk experience
• Good verbal and written skills
• Proficient with computer programs and office equipment

Responsibilities

• Greet patients and handle daily front office tasks.
• Schedule patients into HST and update weekly.
• Assist with pre-surgery calls regarding financial expectations.
• Offer payment plans per policy.
• Prepare deposits and deposit logs.
• Answer phones professionally within four rings.
• Scan invoices and charting into EMR.
• Log chart audits and patient satisfaction scores.
• Co-pay collections, invoices, deposits, and audits in a timely manner.
• Maintain professional demeanor with patients, visitors, staff.

Skills

HIPAA compliance

Front desk experience

Communication skills

Customer service

Tools

HST ASC software

MS Office Suite

EMR systems

Scanner / copier / printer

Job description

The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks and surgery days. The important function is to assure charts and deposits are accurate and perform ongoing and occasional audits.

JOB DESCRIPTION

• Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates
• Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations
• Offer patients payment plans if needed per policy
• Prepare deposits and complete deposit logs
• Answer phones with a pleasant, professional demeanor within 4 rings
• Scan invoices
• Scan charting into the EMR system
• Log chart audits and patient satisfaction scores
• Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner
• Demonstrate professional, courteous demeanor with patients, visitors, and staff

JOB REQUIREMENTS

• 2 years prior medical office front desk experience
• Good verbal and written skills
• Proficient with computer programs and office equipment

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of HIPAA standards
• Ability to prioritize and multi-task in a fast paced, changing environment
• Ability to calculate payment amounts for patient responsibility and co-pays
• Analytical and problem solving skills
• Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint, etc.).
• Great oral and written communication, and listening skills.
• Experience working collaboratively in a team-oriented environment.

HOURS AND WORKING CONDITIONS

Our ASCs are located in Florida, Texas and California. The job will be Monday through Friday and work hours may be subject to change with surgery schedule.

Noise or Vibrations: Copy machine, phones, computer and printer, other office equipment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.