Front Desk

United Surgical Partners International; San Ramon (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

United Surgical Partners International is seeking a Front Desk Admin in San Ramon, California. This role involves patient admissions, chart preparation, and medical record maintenance, along with providing support for insurance verifications and surgery scheduling. The ideal candidate should have a high school diploma, 1-2 years of medical office experience, and must demonstrate excellent communication and customer service skills. A thorough understanding of medical terminology and BLS certification are also required.

Qualifications

• Minimum 1-2 years of hospital or medical office experience required.
• Must demonstrate excellent verbal and written communication skills.
• Maintains current BLS certification.

Responsibilities

• Patient admissions, chart preparation and review.
• Collection of payments and telephone communications.
• Medical record maintenance and back-up support for other duties.

Skills

Detail oriented

Excellent phone etiquette

Exceptional customer service skills

Problem solving

Professional communication

Insurance verification knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Front Desk Admin's primary area of responsibility are: Patient admissions, chart preparation and review, collection of payments, telephone communications and medical record maintenance. Secondary responsibilities include providing back-up support for the Insurance Verifications, Surgery Scheduling, and other duties as assigned by the Business Office Manager.

Required Skills:

Position Requirements:

• Minimum 1-2 years of hospital or medical office experience required.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Required Experience:

• Must have a high school diploma or equivalent with two years of work experience in medical office, hospital or clinic office administration with experience in patient services, scheduling, billing, coding or related fields.
• Knowledge of computer software such as Microsoft Office.
• Duties require professional verbal and written communication skills as well as proper telephone etiquette.
• Knowledge of medical terminology and surgical procedures. Has a thorough understanding of the requirements of Medicare, Worker’s Compensation and third party payers as related to ASC reimbursement.
• Must demonstrate the desire and ability to work productively within a Team concept while utilizing exceptional interpersonal and communication skills to independently interact with physicians, patients, family members and all levels of staff.
• Ability to think quickly and problem solve independently.
• Maintains current BLS certification
• Failure to maintain any required licenses, registrations or certifications may result in temporary or permanent disqualification from employment.