Front Desk

United Surgical Partners International Inc (USPI); San Ramon (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

United Surgical Partners International Inc (USPI) is seeking a Front Desk Administrator to handle patient admissions, chart prep, payments collection and medical record maintenance. The role also includes telephone communications and back-up support for insurance verifications and surgery scheduling.

Requirements include 1–2 years in hospital or medical office settings, strong organizational and communication skills, and knowledge of MS Office.

Qualifications

• Must have 1–2 years of hospital or medical office experience.
• Able to use time wisely in a high-paced environment.
• Excellent interpersonal and communication skills.
• Knowledge of insurance verification and collection processes.
• Professional appearance and phone etiquette.
• Knowledge of medical terminology and ASC reimbursement concepts.

Responsibilities

• Primary duties include patient admissions, chart prep/review, payments collection, phone communications, and medical record maintenance.
• Secondary duties include backup support for insurance verifications and surgery scheduling as assigned.

Skills

Hospital experience

Medical office experience

Time management

Customer service

Phone etiquette

Insurance verification

Billing/coding knowledge

Team player

BLS certification

Education

High school diploma

Tools

Microsoft Office

Job description

The Front Desk Admin's primary area of responsibility are: Patient admissions, chart preparation and review, collection of payments, telephone communications and medical record maintenance. Secondary responsibilities include providing back-up support for the Insurance Verifications, Surgery Scheduling, and other duties as assigned by the Business Office Manager.

Required Skills

• Minimum 1-2 years of hospital or medical office experience required.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Required Experience

• Must have a high school diploma or equivalent with two years of work experience in medical office, hospital or clinic office administration with experience in patient services, scheduling, billing, coding or related fields.
• Knowledge of computer software such as Microsoft Office.
• Duties require professional verbal and written communication skills as well as proper telephone etiquette.
• Knowledge of medical terminology and surgical procedures. Has a thorough understanding of the requirements of Medicare, Workers' Compensation and third party payers as related to ASC reimbursement.
• Must demonstrate the desire and ability to work productively within a Team concept while utilizing exceptional interpersonal and communication skills to independently interact with physicians, patients, family members and all levels of staff.
• Ability to think quickly and problem solve independently.
• Maintains current BLS certification
• Failure to maintain any required licenses, registrations or certifications may result in temporary or permanent disqualification from employment.

Qualifications:

Position Requirements:

• Minimum 1-2 years of hospital or medical office experience required.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.