Front Desk

Synergy Orthopedic Specialists Inc; San Diego (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Synergy Orthopedic Specialists Inc in San Diego is seeking a detail-oriented Front Desk Representative to greet patients, answer phones, schedule appointments, and coordinate care with physicians and staff. The ideal candidate has at least 2 years in hospitality or customer service, basic knowledge of anatomy, and prefers bilingual English/Spanish.

Medical office experience is a plus; familiarity with insurance eligibility and authorizations is valued.

Qualifications

• Minimum of a High School Diploma or GED equivalent.
• Basic knowledge of human anatomy and the musculoskeletal system.
• Minimum 2 years in hospitality, sales, customer service, or related work.
• Experience in a medical office preferred.
• Bilingual Spanish-English skills preferred.

Responsibilities

• Greet patients in an engaging manner.
• Answer phones effectively.
• Schedule new and follow-up appointments.
• Check insurance eligibility and discuss the cost of service.
• Obtain insurance authorizations as required.
• Coordinate appropriate patient care.
• Communicate effectively with the physicians and staff.
• Data entry and cash/co-pay collections.
• Appointment reminders and Medical Records management.
• Other duties as assigned.

Skills

Greet patients

Phone etiquette

Scheduling appointments

Insurance eligibility

Authorization obtaining

Communication skills

Cash/Co-pay collections

Data entry

Medical records handling

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Synergy Orthopedic Specialists Medical Group is looking for a detail-oriented Front Desk Representative located in San Diego. Bilingual in English/Spanish is preferred but not required. Basic knowledge of human anatomy and the musculoskeletal system is recommended. A minimum of 2 years of related work experience is required. Job duties include but are not limited to greetings customers, nurturing patient relationships, answering phones, scheduling appointments, communicating effectively with physicians and staff, assisting with insurance eligibility, and obtaining authorizations.Synergy is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Synergy Orthopedic Specialists offers integrated care and services like orthopedics, radiology, physical therapy, and podiatry in San Diego.Synergy is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status, or any other protected class.Applicant should be able to:Greet patients in an engaging mannerAnswer phones effectivelyNurture the patient relationship to encourage patient retentionSchedule new and follow-up appointmentsCheck insurance eligibility and discuss the cost of serviceObtain insurance authorizationsCoordinate appropriate patient careCommunicate effectively with the physicians and staffData EntryCash and Copay CollectionsAppointment RemindersMedical RecordsOther duties as assignedRequirementsA minimum of a High School Diploma or GED equivalentBasic knowledge of human anatomy and the musculoskeletal systemMinimum 2 years of hospitality, sales, customer service, or related work experienceExperience working in a medical office is preferredBilingual Spanish-English skills preferredAbility to handle patient's concerns positively and proactivelyPrioritize multiple tasks in a fast-paced environmentAbility to quickly learn new procedures and processesExcellent communication and interpersonal skillsHigh level of ownership, accountability, and initiativeFriendly, outgoing, and motivated personality*Proof of FDA approved Covid-19 vaccine required before first day of employment (or certifiable exemption- health or religious)