Medical Appointment Scheduler

San Diego Orthopaedic Institute; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Free parking

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

San Diego Orthopaedic Institute in San Diego, CA, is seeking a Medical Appointment Scheduler to manage patient appointments, verify insurance, and coordinate with physicians and staff to ensure a smooth visit. This is a full-time, in-person role focused on delivering excellent patient care and operational efficiency.

This position requires strong organizational skills, empathy, and fluency in Spanish and English to assist a diverse patient population and maintain accurate records.

Qualifications

• Experience as call center rep or medical scheduler in healthcare.
• Knowledge of medical office procedures and orthopedics.
• Proficient in insurance verification and scheduling software.
• Bilingual in Spanish and English.

Responsibilities

• Schedule and coordinate patient appointments efficiently while ensuring optimal use of physician time.
• Verify patient insurance information and communicate coverage details to patients.
• Manage incoming calls and respond to patient inquiries with professionalism and empathy.
• Maintain accurate patient records and ensure compliance with health information management standards.
• Collaborate with medical staff to facilitate smooth patient flow within the office.
• Assist in the preparation of necessary documentation for patient visits and procedures.
• Monitor appointment schedules and follow up with patients as needed to confirm attendance.

Skills

Medical appointment scheduling

Call center experience

Healthcare administration

Insurance verification

Patient communication

Bilingual Spanish/English

Tools

Scheduling software

Job description

Description

San Diego Orthopaedic Instiute is a dedicated surgical group comprising fourteen physicians and approximately 100 employees, specializing in comprehensive Orthopaedic medical care. Our mission is to provide exceptional surgical, physical, and occupational therapy services, along with advanced radiology and diagnostic MRI.

Summary

As a Medical Appointment Scheduler at San Diego Orthopaedic Instiute, you will be instrumental in managing patient appointments and ensuring a seamless experience for our clients. This role is vital in supporting our commitment to high-quality patient care and operational efficiency.

Responsibilities

• Schedule and coordinate patient appointments efficiently while ensuring optimal use of physician time.
• Verify patient insurance information and communicate coverage details to patients.
• Manage incoming calls and respond to patient inquiries with professionalism and empathy.
• Maintain accurate patient records and ensure compliance with health information management standards.
• Collaborate with medical staff to facilitate smooth patient flow within the office.
• Assist in the preparation of necessary documentation for patient visits and procedures.
• Monitor appointment schedules and follow up with patients as needed to confirm attendance.

Requirements

Qualifications

• Proven experience as a call center representative, medical appointment scheduler, medical receptionist or in a similar administrative role within a healthcare setting.
• Strong knowledge of medical office procedures and terminology, particularly in orthopedics.
• Excellent organizational skills with the ability to manage multiple tasks effectively.
• Proficient in insurance verification processes and patient scheduling software.
• Exceptional communication skills for interacting with patients and healthcare professionals.
• Familiarity with health information management practices is a plus.
• Bilingual Spanish/English.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person