Front Desk

U.S. Dermatology Partners; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to handle clerical tasks, patient check-ins, and data processing in a fast-paced dermatology clinic.

You will answer calls, greet patients, route inquiries, and maintain accurate records with a focus on customer service and efficiency. The role requires 1+ year of front desk experience in retail or clinical settings, strong communication skills, and familiarity with basic office software.

Qualifications

• Detail oriented and professional demeanor throughout interactions with patients and staff.
• Strong grammar and spelling to follow or provide written instructions accurately.
• Excellent interpersonal skills to support customer service and teamwork.
• Able to communicate in English clearly, both verbally and in writing.
• Proficient with basic computing and common office software (Excel, Word, Outlook).
• Understanding of state and federal regulations, including HIPAA guidelines.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and assists patients and visitors in person and by phone.
• Performs clerical tasks, data processing, and record-keeping.
• Operates office machines and handles routine correspondence and reports.
• Assists patients with use of practice facilities and services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as needed for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management and organizational skills

Verbal and written instructions

Interpersonal skills

Communicate effectively in English

Analytical ability

Basic computer operation

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA knowledge

Tools

Excel

Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.