Front Desk

U.S. Dermatology Partners; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners seeks a friendly front desk clerk to handle routine clerical and patient-facing duties in our McKinney clinic. You will answer phones, greet patients, assist with data entry, and support daily office operations.

The role emphasizes accuracy, confidentiality under HIPAA, and teamwork. Candidates should have 1+ year in front desk or retail, strong communication, and proficiency with basic computer programs such as Excel, Word, and Outlook.

Qualifications

• Detail oriented with professional attitude and reliability.
• Strong management and organizational skills to support leadership.
• Excellent verbal and written English; grammar and spelling accuracy.
• Interpersonal skills to support customer service, teamwork and communication.
• Familiar with HIPAA guidelines and state/federal regulations for this position.
• Proficient in basic computer operations and Microsoft Office software.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by phone.
• Assists patients with the use of the practice/clinic facilities or services.
• Performs data processing and record-keeping tasks.
• Keeps office procedures current and supports a culture of high quality patient service.
• Performs other duties necessary for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management skills

Organizational skills

Grammar/spelling

Verbal/written English

Interpersonal skills

Analytical ability

Basic computer operation

MS Excel

MS Word

Outlook

HIPAA knowledge

Regulatory knowledge

Tools

MS Excel

MS Word

Outlook

Data processing software

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.