Front Desk Staff

IBA Fitness Management; Lancaster (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Job summary

IBA Fitness Management is seeking a highly motivated Front Desk Staff member to welcome members and guests, answer phones, process memberships, and support daily gym operations with a positive, service‑driven attitude.

The ideal candidate will have sales experience, excellent communication, a professional demeanor, and the stamina to handle flexible hours in a fast paced fitness environment. A team player mindset is essential.

Qualifications

• High School diploma or equivalent.
• Excellent customer service and communication skills.
• Experience in sales.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours.

Responsibilities

• Provide exceptional customer service to members and guests
• Maintain a clean and organized work area
• Assist with membership sales and renewals
• Answer phones and respond to inquiries
• Lead nurturing and engagement
• Assist with marketing and promotional activities
• Other duties as assigned

Skills

Sales experience

Customer service

Communication skills

Team player

Professionalism

Flexible hours

Education

High School diploma or equivalent

Job description

We are looking for a highly motivated and energetic individual to join our team as a Front Desk Staff member. The ideal candidate will have a passion for fitness and helping others achieve their goals. They will also be a team player with a positive attitude and a strong work ethic.

Essential Duties & Responsibilities:

• Provide exceptional customer service to members and guests
• Maintain a clean and organized work area
• Assist with membership sales and renewals
• Answer phones and respond to inquiries
• Lead nurturing and engagement
• Assist with marketing and promotional activities
• Other duties as assigned

Required Knowledge, Skills and Abilities

• Experience in sales
• Must be able to adjust and operate gym equipment.
• Always exhibit a superior sense of customer service.
• Excellent communication and customer service skills
• Must have a high level of professionalism, honesty, integrity, and work ethic.
• Willingness to work flexible hours.

Required Experience, Education and Certifications

• High School diploma or equivalent
  
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Physical Demands

• Position duties require daily walking, running, sitting, lifting, bending, squatting, reaching, lifting and racking weights of at least 75lbs.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read, analyze, and interpret common business related documents such as financial reports and legal documents. Ability to effectively communicate both verbally and in writing. Ability to respond, verbally and in writing, to common inquiries or complaints from customers, co-workers, managers and members of the general public.