Front Desk Coordinator

Cano Health, Inc.; Town of Florida (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Cano Health, Inc. is seeking a Front Desk Coordinator to be the first point of contact for patients and visitors at our clinics.

You will manage patient intake, insurance verification, and scheduling while delivering exceptional customer service and maintaining an organized front desk. Responsibilities include greeting patients, handling calls, coordinating with clinical staff, and supporting patient portal enrollment.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year experience in a front desk setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification, be able to respond to medical emergencies (Preferred)
• Training in gait support, proper lifting techniques, and ADA compliance.

Responsibilities

• Create and manage patient intake and onboarding in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients and obtain required annual consents and signatures.
• Assist patients with Patient Portal enrollment and coordinate translation services as needed.
• Greet patients and visitors warmly and maintain a welcoming environment.
• Handle office hours: Monday–Friday 8am–5pm.
• Answer and route incoming calls; take messages and document dispositions.
• Respond to inquiries in person, by phone, and via email with professionalism.

Skills

Customer service

Communication

Bilingual Haitian Creole & English

Education

High School Diploma or equivalent

Tools

Power BI

Excel

Word

Teams

PowerPoint

Job description

## Front Desk CoordinatorApplyremote type: On-Sitelocations: North Miami, FL: North Miami Beach, FL: Pembroke Pines, FL: Hialeah, FL: Hallandale Beach, FLtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR4326It's rewarding to be on a team of people that truly believe in making an impact!We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.**Job Summary**The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.**Essential Duties & Responsibilities****Administrative Responsibilities*** Patient Intake and Onboarding* Create new patient profiles in the EMR system.* Conduct welcome calls and schedule initial appointments.* Mail welcome packages to new patients.* Obtain required annual consents and patient signatures.* Encourage and assist patients with Patient Portal enrollment.* Coordinate translation services as needed (e.g., Propia app).* Greet patients and visitors warmly, creating a welcoming and professional environment* Office Hours Monday through Friday 8am-5pm* **Must be fluent in Haitian Creole and English due to patient demographics****Phone Operations*** Answer and route incoming calls appropriately.* Take messages, assist callers, and properly document/disposition each call.* Respond to inquiries in person, over the phone and via email with professionalism and accuracy**Education & Experience*** High School Diploma or equivalent required.* Minimum of one (1) year experience in a front desk setting.* Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.* BLS Certification, be able to respond to medical emergencies (Preferred)* Training in gait support, proper lifting techniques, and ADA compliance.* Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.**Education Requirements****Required/Preferred****Education Level****Discipline**RequiredHigh School DiplomaJoin our team that is making a difference!Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here