Front Desk

Paycom - ATS; Town of Florida (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

VivaMas Pembroke Pines in Pembroke Pines, FL is seeking a friendly Front Desk to support front-line operations in our clinic. You will greet patients, manage check-ins, schedule appointments, handle inquiries, and help maintain an organized reception area.

The role requires a high school diploma and at least one year of healthcare front desk experience. Applicants should be proficient with computer systems, knowledge of medical terminology, and comfortable handling confidential information.

Qualifications

• Front desk experience in healthcare is required.
• Knowledge of medical office procedures and terminology.
• Experience with electronic health records (EHR) systems.

Responsibilities

• Greet and assist patients as they arrive, ensuring a friendly and welcoming atmosphere.
• Manage patient check-in and check-out processes, verifying and updating patient information.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize appointment availability.
• Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate staff member.
• Process patient payments, verify insurance information, and assist with billing inquiries.

Skills

Customer service

Interpersonal skills

Organization

Data entry

Insurance verification

Billing processes

Creole/French language

Education

High school diploma

Tools

Office software

Job description

Job Details: Job Location: VivaMas Pembroke Pines - Pembroke Pines, FL 33024, Job SummaryThe Front Desk plays a key role in ensuring smooth front-line operations. Responsibilities include welcoming patients, managing check-ins, scheduling appointments, handling inquiries, and maintaining an organized and professional reception area. This position is essential in creating a positive first impression and supporting effective communication between patients and staff.

Job Responsabilities

• Greet and assist patients as they arrive, ensuring a friendly and welcoming atmosphere.
• Manage patient check-in and check-out processes, verifying and updating patient information.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize appointment availability.
• Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate staff member.
• Process patient payments, verify insurance information, and assist with billing inquiries.
• Maintain organized patient records and ensure accuracy of data in electronic health records (EHR) systems.
• Coordinate with medical staff to prioritize and manage patient flow within the clinic.
• Address and resolve patient concerns or issues promptly and professionally.
• Collaborate with other administrative staff to ensure smooth clinic operations.
• Stay informed about changes in healthcare policies, insurance regulations, and clinic procedures.

Qualifications: Education and Experience

• High school diploma or equivalent.
• 1 year minimum of previous experience in a healthcare front desk or administrative role is required
• Knowledge of medical office procedures and terminology.

Knowledge, Skills & Proficiencies

• Proficient in using computer systems and office software.
• Proficiency in Creole/French is a plus
• Strong interpersonal and customer service skills.
• Excellent organizational and time-management abilities.
• Attention to detail and accuracy in data entry.
• Familiarity with insurance verification and billing processes.
• Ability to handle confidential patient information with discretion

Physical Requirements/Working Environment

• Ability to sit or stand for extended periods.
• Moderate computer use is required.
• Fast-paced office environment with frequent patient interaction.
• Occasional lifting of light office supplies may be required.

AHCA Requirements

This position may require successful completion and maintenance of an AHCA Level 2 background screening in accordance with Florida healthcare regulations. Candidates must be able to meet all eligibility and compliance requirements prior to employment.

For additional information regarding AHCA background screening requirements, please visit:https://ahca.myflorida.com/