Front Desk

Healthcare Express; Longview (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Accident and critical illness coverage

Benefit Time Off (BTO)

Bereavement leave

Job summary

HealthCARE Express is seeking a Front Desk Team Member to join our D.O.F.I. team. You will greet patients, check in, verify insurance, answer phones, collect payments, scan and maintain documents, and assist as needed to keep the front desk running smoothly.

We value friendly, dependable individuals with strong customer service and communication skills who can thrive in a fast-paced clinic. The role offers full-time hours, 12-hour shifts, rotating Saturdays, and comprehensive benefits.

Qualifications

• Experience in a medical front desk is a plus.
• Strong customer service and communication skills are required.
• Ability to handle confidential information appropriately.

Responsibilities

• Greet and check in patients, verify demographics and insurance.
• Answer phones, collect payments, scan and maintain documentation.
• Coordinate with Providers and clinic staff to keep the front desk running smoothly.
• Protect patient confidentiality and maintain organized front desk operations.

Skills

Customer service

Communication

Organized

Team player

Tools

Basic computer skills

Job description

Front Desk Team Member | Director of First Impressions (D.O.F.I.)

Pay: $15.00+/hour, based on experience

Schedule: Full-Time | 12-hour shifts | Rotating Saturdays

Join the HealthCARE Express Team

At HealthCARE Express, the patient experience starts before they ever see a Provider. Our Director of First Impressions (D.O.F.I.) team is often the first and last interaction a patient has with us, and we're looking for someone friendly, dependable, and ready to keep things moving in a busy clinic.

If you enjoy working with people, can handle multiple things at once, and know how to stay calm when the front desk gets busy, we'd love to meet you.

What You'll Do

As a D.O.F.I., you'll help keep the front office running smoothly while making sure patients feel welcomed and taken care of. You'll greet and check in patients, verify insurance and demographic information, answer phones, collect payments, scan and maintain documentation, and help patients with questions or concerns.

You'll also communicate closely with Providers and other clinic team members, protect patient confidentiality, keep the front office organized, and step in wherever needed to help the clinic run efficiently.

What We're Looking For

We're looking for someone who is organized, dependable, and comfortable in a fast-paced environment. Strong customer service and communication skills are important, along with basic computer skills and the ability to handle confidential information appropriately.

Medical office experience is helpful, but we're also looking for someone with a positive attitude, willingness to learn, and the ability to work well as part of a team.

Schedule

• 12-hour shifts, typically 8:00 AM – 8:00 PM
• Rotating Saturdays, 8:00 AM – 4:00 PM

Benefits

• health insurance
• dental insurance
• vision insurance
• life insurance
• short-term disability
• long-term disability
• accident and critical illness coverage
• Benefit Time Off (BTO)
• bereavement leave

Why HealthCARE Express?

We work hard, move fast, and believe work can still be fun. From monthly themed dress-up days to opportunities to learn, grow, and take on new challenges, we want our team members to enjoy being part of the team while providing a great experience for our patients.

Training

New hires may be required to attend a 4–5 day training session in Texarkana, Texas as part of the onboarding process.