Front Desk

U.S. Dermatology Partners; Forney (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Forney, TX is seeking a full-time front desk clerk to perform routine clerical and administrative work, answer phones, assist patients, and support clinic operations. The role requires 1+ year front desk experience in retail or clinical settings, strong English communication, and proficiency with Microsoft Office.

Knowledge of HIPAA and regulatory guidelines is preferred. This position offers a stable full-time schedule and opportunities to contribute to a

Qualifications

• One year or more of front desk experience in retail or clinical settings.
• Detail oriented with professional attitude and reliability.
• Strong verbal and written English communication.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines and state/federal regulations.

Responsibilities

• Answer central telephone system and direct calls.
• Greet patients and provide customer assistance.
• Process receipts, data entry, and records.
• Operate office machines and computers to process patients.
• Prepare and distribute materials; compose/edit correspondence.
• Assist patients with use of clinic facilities or services.
• Adhere to safety policies and high-quality customer service.
• Perform other duties as needed.

Skills

Detail oriented

Professional attitude

Reliable

Organization skills

English communication

Customer service

Microsoft Office

Tools

Excel

Word

Outlook

Job description

Job DetailsJob Location: Forney-Pinson - Forney, TX 75126Position Type: Full TimeSalary Range: $15.00 - $17.00Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.