Front Desk (104087)

U.S. Dermatology Partners; Forney (TX, AL); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Forney, TX is seeking a front desk clerk. This full-time position handles clerical tasks, answers phones, assists patients, and maintains records. Strong communication and basic computer skills are required, along with HIPAA knowledge and customer service orientation.

The role involves coordinating with staff, guiding visitors, and performing general office duties to ensure smooth clinic operations. A year of front desk experience is preferred.

Qualifications

• One year or more of retail or clinical front desk experience.
• Knowledge of HIPAA guidelines and patient privacy.
• Ability to follow verbal and written instructions with good grammar.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers to the appropriate manager or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to safety policies and procedures while supporting high-quality customer service.
• Performs other duties as necessary for the organization.

Skills

Detail oriented

Interpersonal skills

English communication

Customer service

Problem solving

Basic computer skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details

Job Location: Forney-Pinson - Forney, TX 75126

Position Type: Full Time

Salary Range: $15.00 - $17.00

Job Category: Health Care

Job Summary

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties and Responsibilities

• Maintains office procedures and assists with administrative tasks.


• Answers central telephone system and directs calls accordingly.


• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.


• Operates office machines and computers as required to ensure patients are processed correctly and effectively.


• Duplicates and distributes materials as necessary.


• Composes, types and edits correspondence, reports, memoranda and other material.


• Assists patients with the use of the practice / clinic facilities or services.


• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.


• Performs other duties that may be necessary or in the best interest of the organization.

Experience Requirements

One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable


• Management and organizational skills to support the leadership of this function


• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations


• Interpersonal skills to support customer service, functional, and team mate support needs


• Able to communicate effectively in English, both verbally and in writing


• Mathematical and/or analytical ability for basic to intermediate problem solving


• Basic to intermediate computer operation


• Proficiency with Microsoft Excel, Word, and Outlook


• Specialty knowledge of systems relating to job function


• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.