Front Desk

U.S. Dermatology Partners; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners in Austin, TX is seeking a friendly front desk clerk to perform routine clerical and administrative tasks in a healthcare setting. You will answer phones, assist patients, manage data, and support office operations.

The role requires 1+ year front desk experience, strong English communication, proficiency with MS Office, and knowledge of HIPAA. You will work with a team to deliver high-quality customer service.

Qualifications

• 1+ year of retail or clinical front desk experience (preferred).
• Detail oriented with professional attitude and reliability.
• Strong interpersonal and communication skills in English.
• Ability to follow verbal and written instructions with good grammar and spelling.
• Proficient with Microsoft Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines and state/federal regulations relevant to the position.
• Mathematical/analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public, answers questions, in person and by telephone; refers inquiries to the appropriate manager or department.
• Operates office machines and computers to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as needed.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communication

Analytical ability

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Office equipment operation

Job description

Job Details

Job DetailsJob Location: Austin-Sitio Del Rio - Austin, TX 78730Position Type: Full TimeJob Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.