Front Desk (103898)

U.S. Dermatology Partners; Dallas, Carrollton (TX, TX); On-site; USD 31,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners in Carrollton, TX is seeking a front desk clerk to perform routine clerical and administrative work, answer phones, greet patients, and support daily clinic operations.

The ideal candidate has 1+ year of front desk experience, strong communication skills, and proficiency with Microsoft Office. This on-site role emphasizes customer service and HIPAA compliance.

Qualifications

• Detail oriented and professional
• Ability to follow verbal and written instructions with good grammar and spelling
• Strong interpersonal and customer service skills
• Proficient with basic computer operations and Microsoft Office
• Knowledge of HIPAA guidelines and state/federal regulations relating to healthcare

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by telephone; refers inquiries to the appropriate manager or department.
• Operates office machines and computers to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports and memoranda.
• Assists patients with the use of clinic facilities or services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as necessary for organization.

Skills

Detail oriented

Professional attitude

Management skills

Written & verbal communication

Interpersonal skills

English proficiency

Basic math

Computer proficiency

Excel

HIPAA knowledge

Tools

Microsoft Excel

Word

Outlook

Job description

Job Details

Job Location: Carrollton-Josey 2 - Carrollton, TX 75007
Position Type: Full Time
Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.


• Answers central telephone system and directs calls accordingly.


• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.


• Operates office machines and computers as required to ensure patients are processed correctly and effectively.


• Duplicates and distributes materials as necessary.


• Composes, types and edits correspondence, reports, memoranda and other material.


• Assists patients with the use of the practice / clinic facilities or services.


• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.


• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable


• Management and organizational skills to support the leadership of this function


• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations


• Interpersonal skills to support customer service, functional, and team mate support needs


• Able to communicate effectively in English, both verbally and in writing


• Mathematical and/or analytical ability for basic to intermediate problem solving


• Basic to intermediate computer operation


• Proficiency with Microsoft Excel, Word, and Outlook


• Specialty knowledge of systems relating to job function


• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.