Front Desk

HealthCARE Express; Edgewood (AR); On-site; USD 20,000 - 29,000; Full time

Job summary

HealthCARE Express in Arkansas-based urgent care is seeking a Front Desk Receptionist (D.O.F.I.) to make a great first impression and manage daily front desk operations. You will greet patients, answer calls, schedule appointments, verifyInsurance, collect payments, and support the care team.

A friendly, organized candidate with strong communication will thrive in our fast-paced environment. Texarkana, TX training is part of onboarding.

Qualifications

• Welcoming personality and strong work ethic.
• Organized, dependable and able to multitask in a busy clinic.
• Excellent communication and attention to detail; customer service focused.
• Medical office/front desk experience is a plus but not required.

Responsibilities

• Greet patients and provide a positive check-in experience.
• Answer phones, schedule appointments, and handle inquiries.
• Verify patient information and insurance details.
• Process payments and maintain confidential records.
• Coordinate with providers and staff to keep the clinic running smoothly.

Skills

Customer service

Multitasking

Computer skills

Front desk experience

Job description

Front Desk Receptionist (D.O.F.I.) | Urgent Care

Pay: Starting at $18.00 per hour, depending on experience
Schedule: Full-Time | 12-hour shifts | Rotating Saturdays

Be the First Impression That Makes a Difference!

Do you have a welcoming personality, love meeting new people, and know how to make someone feel comfortable from the moment they walk through the door?

At HealthCARE Express, we're looking for friendly, dependable, and energetic individuals to join our team as a Director of First Impressions (D.O.F.I.)!

Our front desk team is much more than the first face patients see. They’re the ones who help set the tone for each patient's visit, keep things running smoothly, and make sure everyone feels welcomed and cared for.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to meet you!

What You'll Do

As a Director of First Impressions, you'll play an important role in the daily operations of our clinic. Your responsibilities will include:

• Welcoming patients and providing a friendly, positive experience from check-in to check-out.
• Answering phone calls, scheduling appointments, and assisting patients with questions or concerns.
• Verifying patient information, insurance coverage, and maintaining accurate records.
• Collecting payments, maintaining payment records, and handling patient information with confidentiality.
• Working closely with providers and medical staff to keep clinic operations running smoothly.
• Supporting your teammates, assisting with additional responsibilities, and embracing our "Everything is My Job" mentality.

What We're Looking For

We're looking for someone who brings a positive attitude, strong work ethic, and a genuine desire to help others.

The ideal candidate is organized, dependable, comfortable using computers, and able to multitask in a busy environment. Strong communication skills, attention to detail, and excellent customer service are essential.

Previous medical office or front desk experience is a plus, but a willingness to learn, grow, and be part of a team is just as important!

Why Join HealthCARE Express?

At HealthCARE Express, we believe in working hard, supporting one another, and having fun along the way. We're more than just an urgent care company. We're a team that encourages personal growth, celebrates accomplishments, and creates opportunities for our employees to succeed.

From monthly themed dress-up days to opportunities for professional development, we believe a positive workplace makes a difference for both our employees and our patients.

Benefits Include:

• Health, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability
• Accident and Critical Illness Insurance
• Benefit Time Off
• Bereavement Leave

Training & Onboarding

New hires may be required to attend a 4-day training session in Texarkana, TX, as part of the onboarding process.

Join HealthCARE Express and help us make every first impression count!