Front Desk

Paycom - ATS; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Paycom - ATS in Austin, TX is seeking a friendly front desk clerk to handle clerical tasks, answer phones, greet visitors, and support patient services. The role requires attention to detail and basic computer skills.

You will manage data entry, paperwork, and communications, use Excel/Outlook, and help ensure a smooth operation aligned with HIPAA guidelines.

Qualifications

• Detail oriented and professional attitude required.
• Ability to follow written and verbal instructions with good grammar and spelling.
• Interpersonal skills to support customer service and team needs.
• English communication skills, both written and spoken, are essential.
• Basic to intermediate computer operation and data processing skills.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions; refers to appropriate manager as needed.
• Operates office machines and computers to ensure patients are processed correctly.
• Composes, types and edits correspondence and reports; assists patients with facility use.

Skills

Detail oriented

Professional attitude

Customer service

English communication

Data processing

Microsoft Excel

Microsoft Word

Outlook

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.