Front Desk (104374)

U.S. Dermatology Partners; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners in Phoenix is seeking a front desk clerk to perform routine clerical, secretarial and administrative tasks. You will answer phones, assist patients, and maintain records with attention to accuracy.

The role requires English communication skills and proficiency with Microsoft Excel, Word, and Outlook, plus basic data processing and office support experience.

Qualifications

• One (1)+ year of retail or clinical front desk experience preferred.
• Able to communicate effectively in English, both verbally and in writing.
• Proficiency with Microsoft Excel, Word, and Outlook.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.

Skills

Detail oriented

Interpersonal skills

Customer service

Organizational skills

Communication in English

Basic math/analytical ability

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering
telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Mathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operation
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Able to communicate effectively in English, both verbally and in writing

Proficiency with Microsoft Excel, Word, and Outlook

SECTION 5: Supervisory Responsibilities:

• This position has no supervisory responsibilities.