Front Desk

Urology-Centers-of-Alabama; Bessemer (AL); On-site; USD 19,286 - 24,796; Full time

Job summary

Urology-Centers-of-Alabama seeks a Medical Front Desk Clerk to greet patients, manage check-in at kiosks, and collect required documents. The role includes inputting data into the EMR, preparing files for visits, and signaling readiness to clinicians.

The position also involves scheduling follow-up appointments and communicating any instructions for additional services, in a fast-paced clinical setting. Strong communication and confidentiality are essential.

Qualifications

• Excellent interpersonal skills and communication with diverse patients.
• Ability to work independently or in a team in a fast-paced environment.
• Proficiency with office equipment including PC, Windows, MS Office, EMR system, multi-line telephone, copier and fax.
• Maintain confidentiality per HIPAA and UCA Guidelines.

Responsibilities

• Greet and assist patients at check-in at kiosks.
• Input patient information into the EMR system.
• Prepare patient files for office visits.
• Notify physician or nurse when patient is ready to be taken back.
• Schedule follow-up appointments and convey aftercare instructions for additional services.

Skills

Interpersonal skills

Communication

Independence

Confidentiality

Adaptability to fast-paced environment

Education

High school diploma or GED

Tools

MS Office

EMR system

Multi-line telephone

Copier

Fax machine

Job description

General SummaryAs the first point of contact for patients arriving at UCA’s clinics, the Medical Front Desk Clerk will greet and assist patients with check-in at kiosks, collection of necessary documents, inputting information into EMR system, preparing file for office visit, and notifying physician or nurse that patient is ready to be taken back. Upon conclusion of service, schedules follow-up appointments and communicates instructions for additional services.Minimum QualificationsMust show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.Must show the ability to work independently or within a team in a fast-paced environment.Must show proficiency in use of a variety of office equipment including a PC, Windows, MSOffice, EMR system, multi-line telephone, copier, facsimile machine, etc.Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines.Must have a high school diploma or GED equivalent.Preferred QualificationsBilingual in English and Spanish.May have previous experience in healthcare or in a physician clinic setting.May demonstrate a good working knowledge of medical terminology.