Front Desk / Check In

Urology Centers of Alabama; Birmingham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare facility in Birmingham, Alabama is seeking a Medical Front Desk Clerk responsible for greeting patients, assisting with check-in, managing patient files, and scheduling appointments. Candidates should possess strong interpersonal and communication skills, work well in a fast-paced environment, and be proficient with office technology. A high school diploma or GED is required, with preference for prior healthcare experience. This full-time position does not supervise other staff and involves typical front desk tasks in a clinical setting.

Qualifications

• Excellent interpersonal and communication skills for diverse interactions.
• Ability to work independently or as part of a team in a dynamic environment.
• Proficient with EMR systems, office equipment, and maintaining confidentiality.

Responsibilities

• Greet and assist patients with check-in at kiosks.
• Collect necessary documents and input information into the EMR system.
• Schedule follow-up appointments and communicate instructions.

Skills

Interpersonal skills

Communication skills

Office equipment proficiency

Ability to work in fast-paced environment

Education

High school diploma or GED equivalent

Tools

EMR systems

Windows

MS Office

Multi-line telephones

Job description

General Summary

As the first point of contact for patients arriving at UCAs clinics, the Medical Front Desk Clerk will greet and assist patients with check‑in at kiosks, collection of necessary documents, inputting information into the EMR system, preparing files for office visits, and notifying physicians or nurses that patients are ready to be taken back. Upon conclusion of service, the clerk schedules follow‑up appointments and communicates instructions for additional services.

Essential Functions

• Greet patients and family members or caregivers at check‑in and answer questions regarding UCA’s check‑in process.
• Provide support to complete the check‑in process, including assisting patients with kiosks, collecting documents relevant to the visit, insurance cards, and co‑pay or deductible information.
• Act as a patient escort when needed, assisting patients to ingress or egress the facility or to the UCA exam room.
• Prepare patient files for visits, ensuring confidentiality is maintained.
• Maintain contact with the secretary, nurse, and/or physician to confirm that patients have arrived and are ready for services.
• Perform checkout functions through the EMR system.
• Schedule patient follow‑up appointments according to physician schedules.
• Provide patients with instructions for imaging and/or other services and appointments.
• Collect, organize, and disburse superbills.
• Attend organizational or departmental meetings as required.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Demonstrate excellent interpersonal and communication skills to interact with individuals from all walks of life, both internally and externally to UCA, across educational and cultural backgrounds.
• Work independently or within a team in a fast‑paced environment.
• Proficient with office equipment, including a PC, Windows, MS Office, EMR systems, multi‑line telephones, copiers, and facsimile machines.
• Maintain confidentiality, strictly adhering to HIPAA and UCA guidelines.
• Hold a high school diploma or GED equivalent.

Preferred Qualifications

• Previous experience in healthcare or a physician clinic setting.
• Working knowledge of medical terminology.

Licensure, Certification, Registration Requirements

None.

Supervisory Requirements

This position will not supervise any other staff members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move more than 45 pounds.