Patient Experience Front Desk Coordinator

Urology-Centers-of-Alabama; Bessemer (AL); On-site; USD 19,286 - 24,796; Full time

Job summary

Urology-Centers-of-Alabama seeks a Medical Front Desk Clerk to greet patients, manage check-in at kiosks, and collect required documents. The role includes inputting data into the EMR, preparing files for visits, and signaling readiness to clinicians.

The position also involves scheduling follow-up appointments and communicating any instructions for additional services, in a fast-paced clinical setting. Strong communication and confidentiality are essential.

Qualifications

• Excellent interpersonal skills and communication with diverse patients.
• Ability to work independently or in a team in a fast-paced environment.
• Proficiency with office equipment including PC, Windows, MS Office, EMR system, multi-line telephone, copier and fax.
• Maintain confidentiality per HIPAA and UCA Guidelines.

Responsibilities

• Greet and assist patients at check-in at kiosks.
• Input patient information into the EMR system.
• Prepare patient files for office visits.
• Notify physician or nurse when patient is ready to be taken back.
• Schedule follow-up appointments and convey aftercare instructions for additional services.

Skills

Interpersonal skills

Communication

Independence

Confidentiality

Adaptability to fast-paced environment

Education

High school diploma or GED

Tools

MS Office

EMR system

Multi-line telephone

Copier

Fax machine

Job description

Urology-Centers-of-Alabama seeks a Medical Front Desk Clerk to greet patients, manage check-in at kiosks, and collect required documents. The role includes inputting data into the EMR, preparing files for visits, and signaling readiness to clinicians.

The position also involves scheduling follow-up appointments and communicating any instructions for additional services, in a fast-paced clinical setting. Strong communication and confidentiality are essential.