Front Desk

Purity Spa Med; Arlington (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k)

Employee discount

Flexible schedule

Paid time off

401(k) matching

Job summary

Purity Spa Med in Arlington, VA is seeking a professional Front Desk team member to welcome guests, answer inquiries, and manage appointments using Meevo. This full-time, on-site role requires organized, customer-focused individuals who thrive in a fast-paced spa environment and maintain client confidentiality.

You will greet clients, handle payments, update records, support providers, and help drive promotions and membership sales while upholding the spa’s standards of care and hospitality.

Qualifications

• Strong Receptionist Duties and Customer Service skills including greeting guests and managing check-in/check-out.
• Excellent Phone Etiquette and Communication for calls, scheduling, and follow-up.
• Solid Computer Literacy with scheduling software, email, digital records, and basic POS.
• Strong organizational and time management to handle multiple appointments and tasks.
• Professional, polished demeanor with confidentiality in a medical spa setting.
• Prior experience in front desk, spa, or healthcare environments; familiarity with aesthetics is a plus.
• Reliability and flexibility to work full-time, including evenings and weekends.

Responsibilities

• Greet and check clients in and out professionally and efficiently.
• Answer incoming calls, texts, emails, and client inquiries.
• Schedule, reschedule, and confirm appointments using Meevo.
• Educate clients on spa services, memberships, promotions, and retail products.
• Encourage rebooking and assist clients with future services.
• Handle client concerns professionally and escalate to management when needed.
• Maintain an organized, clean front desk and reception area.
• Monitor supplies and notify management when items need attention.

Skills

Receptionist duties

Phone etiquette

Computer literacy

Time management

Professional demeanor

Front desk experience

Tools

Meevo

Job description

Company Description

Purity Spa Med is a luxury medical spa that blends advanced medical aesthetics with restorative spa experiences to deliver confidence-boosting results. The team specializes in customized therapeutic massage, results-driven skincare, and curated wellness rituals that promote balance, relaxation, and natural beauty. Services include Botox and dermal fillers, laser and electrolysis hair removal, advanced facials, and lash and brow enhancements tailored to each client. The spa also offers targeted wellness solutions such as weight loss injections, IV therapy, toe fungus removal, and non-surgical face sculpting to support overall health and well-being. At Purity Spa Med, clinical expertise is combined with elevated, client-centered care so every guest leaves feeling relaxed, radiant, and renewed.

Role Description

The Front Desk team member serves as the first point of contact for guests, providing a welcoming and professional experience from check-in to check-out. This full-time, on-site role in Arlington, VA includes greeting clients, answering phones, scheduling and confirming appointments, and managing client intake and checkout processes. Daily responsibilities involve handling inquiries about services, pricing, and promotions, processing payments, updating client records, and coordinating with providers to ensure smooth appointment flow. The role also includes maintaining a tidy reception area, managing product displays, and supporting basic administrative tasks such as filing, email correspondence, and data entry. The ideal candidate fosters a calm, hospitality-focused environment that reflects the spa’s standards of care and professionalism.

Qualifications

• Candidates should possess strong Receptionist Duties and Customer Service skills, including greeting guests, managing check-in/check-out, and handling client inquiries with care.
• Candidates should possess excellent Phone Etiquette and Communication skills to manage calls, appointment scheduling, and client follow-up in a clear and respectful manner.
• Candidates should possess solid Computer Literacy skills, including comfort with scheduling software, email, digital records, and basic point-of-sale systems.
• Candidates should possess strong organizational and time management skills to handle multiple appointments, requests, and administrative tasks efficiently.
• Candidates should possess a professional, polished demeanor and the ability to maintain confidentiality and discretion in a medical spa setting.
• Candidates should possess prior experience in front desk, hospitality, spa, or healthcare environments; familiarity with medical aesthetics or wellness services is a plus.
• Candidates should possess reliability and flexibility, including the ability to work a full-time schedule that may include evenings and weekends as needed.

Company Description

Purity Spa Med is a luxury medical spa that blends advanced medical aesthetics with restorative spa experiences to deliver confidence-boosting results. The team specializes in customized therapeutic massage, results-driven skincare, and curated wellness rituals that promote balance, relaxation, and natural beauty. Services include Botox and dermal fillers, laser and electrolysis hair removal, advanced facials, and lash and brow enhancements tailored to each client. The spa also offers targeted wellness solutions such as weight loss injections, IV therapy, toe fungus removal, and non-surgical face sculpting to support overall health and well-being. At Purity Spa Med, clinical expertise is combined with elevated, client-centered care so every guest leaves feeling relaxed, radiant, and renewed.

Role Description

The Front Desk team member serves as the first point of contact for guests, providing a welcoming and professional experience from check-in to check-out. This full-time, on-site role in Arlington, VA includes greeting clients, answering phones, scheduling and confirming appointments, and managing client intake and checkout processes. Daily responsibilities involve handling inquiries about services, pricing, and promotions, processing payments, updating client records, and coordinating with providers to ensure smooth appointment flow. The role also includes maintaining a tidy reception area, managing product displays, and supporting basic administrative tasks such as filing, email correspondence, and data entry. The ideal candidate fosters a calm, hospitality-focused environment that reflects the spa’s standards of care and professionalism.

Qualifications

• Candidates should possess strong Receptionist Duties and Customer Service skills, including greeting guests, managing check-in/check-out, and handling client inquiries with care.
• Candidates should possess excellent Phone Etiquette and Communication skills to manage calls, appointment scheduling, and client follow-up in a clear and respectful manner.
• Candidates should possess solid Computer Literacy skills, including comfort with scheduling software, email, digital records, and basic point-of-sale systems.
• Candidates should possess strong organizational and time management skills to handle multiple appointments, requests, and administrative tasks efficiently.
• Candidates should possess a professional, polished demeanor and the ability to maintain confidentiality and discretion in a medical spa setting.
• Candidates should possess prior experience in front desk, hospitality, spa, or healthcare environments; familiarity with medical aesthetics or wellness services is a plus.
• Candidates should possess reliability and flexibility, including the ability to work a full-time schedule that may include evenings and weekends as needed.

About the job

• Pay: $18.00 - $23.00 per hourJob description:Job OverviewPurity Spa Med is seeking a professional, organized, and motivated Front Desk to support the daily operations of our spa and provide an exceptional experience for both clients and staff.This position goes beyond answering phones and scheduling appointments. The Front Desk plays an important role in keeping the spa organized, supporting technicians, maintaining accurate schedules and client records, assisting with business development efforts, and completing administrative tasks assigned by management.We are looking for someone who takes initiative, communicates professionally, pays close attention to detail, and is interested in growing with the company and taking on additional responsibilities over time.Proficiency with Meevo is strongly preferred.Key Duties & ResponsibilitiesGreet and check clients in and out professionally and efficiently.
• Answer incoming calls, texts, emails, and client inquiries.
• Schedule, reschedule, and confirm appointments using Meevo.
• Educate clients on spa services, memberships, packages, promotions, and retail products.
• Encourage appropriate rebooking and assist clients with selecting future services.
• Handle client concerns professionally and elevate issues to management when necessary.
• Maintain an organized, clean, and professional front desk and reception area.
• Monitor supplies and notify management when inventory or operational items need attention.
• Help ensure spa policies and procedures are followed consistently.
• Maintain client confidentiality and handle sensitive information appropriately.
• Communicate management updates and operational information when directed.
• Complete administrative, organizational, and staff-related assignments provided by management.
• Assist with forms, documentation, client lists, reports, and other operational projects.
• Assist with client retention and reactivation outreach.
• Contact clients regarding appointment availability, provider updates, promotions, and appropriate follow-up opportunities.
• Help fill last-minute cancellations and underbooked schedules.
• Support promotional campaigns and other business-development initiatives assigned by management.
• Maintain familiarity with all Purity Spa Med services so client questions can be answered accurately and confidently.
• QualificationsPrevious front desk, spa, salon, medical spa, hospitality, or customer service experience preferred.
• Experience with Meevo strongly preferred.
• Comfortable learning and becoming highly proficient with spa management and scheduling software.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Professional and polished demeanor.
• Strong customer service and problem-solving abilities.
• Comfortable handling multiple responsibilities in a fast-paced environment.
• Reliable, punctual, and accountable.
• Able to work independently while also functioning as part of a team.
• Comfortable speaking with clients about services, promotions, memberships, and future appointments.
• Able to accept direction and complete tasks assigned by management in a timely manner.
• Must maintain professionalism and confidentiality when handling client and staff information.
• What We're Looking ForThe ideal candidate is someone who doesn't need to be reminded of every task. We value someone who notices what needs attention, takes initiative, follows through, and understands that the front desk plays an important role in both the client experience and the success of the business.We are especially interested in candidates who are looking for more than a temporary front desk position. There is an opportunity for the right person to grow within Purity Spa Med, develop additional administrative and operational skills, and take on increased responsibility over time.Benefits:401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Benefits:401(k)
• Flexible schedule
• Experience:Spa: 1 year (Required)
• Work Location: In personBenefits:401(k) matching