Receptionist

Live Hydration Spa; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Job summary

Live Hydration Spa is seeking a Full-time Receptionist to welcome clients, educate them on IV therapy and wellness services, and promote service packages. You will manage appointments, handle inquiries, and support the team in daily operations with a friendly, professional approach.

The role requires CRM proficiency, strong communication, and the ability to multitask in a fast-paced spa environment, while upholding compliance and confidentiality.

Qualifications

• Associate's degree in a relevant field of study; Bachelor's degree preferred.
• Proficiency in using CRM systems and basic computer skills.
• Minimum of 2 years applicable experience in receptionist roles or relevant customer service experience.
• Background in fitness, sports nutrition, and/or med spa services is a plus.

Responsibilities

• Greet visitors and clients with a friendly, professional demeanor.
• Educate clients about IV therapy and wellness services; promote service packages.
• Schedule appointments and manage CRM-based calendars.
• Answer and place phone calls; relay messages internally.
• Ensure compliance with federal/state regulations and store policies.
• Assist with social media content and customer inquiries.
• Handle mail, packages, and stock supplies.

Skills

Customer service

Communication

Scheduling

CRM proficiency

Organisation

Multitasking

Team collaboration

Discretion

Problem solving

Weekend availability

Education

Associate degree

Bachelor's degree preferred

Tools

CRM systems

Job description

As the Full-time Receptionist, you’ll be the first point of contact—creating a positive and welcoming experience for every client who walks through our doors. We’re looking for independent, motivated team players who enjoy engaging with new people and developing ongoing relationships. In this role, you’ll educate clients about the benefits of IV therapy and our full range of wellness services, while promoting and selling service packages that support customers’ personal wellness and self-care goals. Your commitment to exceptional client care will help ensure every visit is memorable and uplifting!

Primary Responsibilities:

Greeting Visitors and Clients - Welcome visitors and clients with a friendly and professional demeanor.Ensure a positive first impression to guests and direct them to the appropriate person or department. Be a subject matter expert in all services and products that the spa offers.

Customer Service - Learn about our services and confidently discuss options with clients, ensuring alignment with clinician recommendations. Address customer inquiries with a positive attitude and provide helpful information.

Scheduling - Learn and navigate each customer platform within our CRM system daily. Manage and coordinate appointments and schedules efficiently.

Answering Phone - Answer and make phone calls in a courteous manner. Take accurate messages and provide inter-office communication when necessary.

Compliance - Ensure strict adherence to all federal/state regulations, corporate/store policies and procedures to maintain overall spa compliance.

Social Media Support - Assist with designing/developing/posting content and responding to customer inquiries.

Mail and Packages - Receive, sort, and distribute incoming mail and packages. Maintain inventory and stock supplies received from deliveries.

Community Ambassador - Act as a Community Ambassador by actively supporting occasional offsite and/or community events

Adaptability - Display the ability to maintain composure and a positive attitude in a dynamic and evolving business.

Extra Tasks - Perform opening, daily, and closing duties, including light cleaning tasks. Assist the Access team members with various tasks as needed.

Additional Responsibilities:

• Demonstrate open and effective communication with team and clients
• Focus on professional and personal development
• Maintain regular attendance according to team schedule
• Keeping all areas clean at all times, along with additional cleaning and/or inventory when not busy with clients
• Other duties as assigned

Education/Experience Requirements:

Education/Experience

• Associate's degree in a relevant field of study, but Bachelor's degree preferred
• Proficiency in using CRM systems and basic computer skills
• Minimum of 2 years applicable experience in receptionist roles or relevant customer service experience
• Background in fitness, sports nutrition, and/or med spa services is a plus

Other Qualifications:

• Ability to plan and prioritize daily schedule to efficiently assist clients
• Ability to establish a collaborative working relationship with management, colleagues, corporate office and team
• Ability to work independently
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Excellent verbal and written communication skills
• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices and policies
• Ability to flex work schedule and work weekends if needed
• Professional attitude and ability to problem solve and respond to customer service requests
• Ability to maintain strict confidentiality

Key Competencies:

• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Positive attitude and willingness to help in all areas of the spa
• Strong judgment skills
• Being proactive and a self-starter, showcasing the willingness to “hit the ground running” and to be a quick learner