Medical Spa Assistant Client Experience Facility Care

Monterey Pain & Spine Institute/Majestic MD; Monterey (CA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Commission and bonus opportunities

Paid time off and holidays

Growth opportunities

Job summary

Monterey Pain & Spine Institute/Majestic MD in California is seeking an individual passionate about maintaining a clean, supportive environment while providing top-notch customer service.

The ideal candidate will ensure a polished atmosphere and assist clients during their visits with friendly, professional support.

Join our dedicated team at a boutique wellness practice that values every detail of client experience.

Qualifications

• Prior experience in hospitality or service industries preferred.
• Strong communication and professional demeanor required.
• Comfortable with cleaning and organizing tasks.

Responsibilities

• Maintain cleanliness in treatment rooms and client areas.
• Provide warm, concierge-level service to clients.
• Support daily practice operations and client flow.

Skills

Customer service skills

Attention to detail

Education

Experience in hospitality, spa, or customer service

Job description

Key Responsibilities

• Maintain a clean, fresh, polished, luxury-level environment throughout the entire practice
• Keep treatment rooms spotless, organized, fully stocked, and prepared for services
• Maintain cleanliness of all client-facing and shared spaces, including reception, hallways, restrooms, common areas, and back-of-house spaces
• Monitor the practice throughout the day and promptly address anything that looks cluttered, untidy, or out of place
• Clean, sanitize, and reset treatment rooms before and after each client visit
• Wipe down surfaces, counters, chairs, handles, equipment areas, and other high-touch areas throughout the day
• Handle all laundry needs, including removing, washing, drying, folding, and restocking linens, towels, robes, and related items
• Check and refresh restrooms throughout the day, including restocking toilet paper, paper towels, soap, and other essentials
• Sweep, vacuum, and mop floors at the end of each day
• Empty trash and replace liners as needed
• Restock supplies in treatment rooms, restrooms, and common areas
• Organize cabinets, storage areas, supply closets, laundry areas, and back-of-house spaces
• Clean and sanitize toilets weekly, or more often as needed
• Take ownership of daily facility upkeep, since the practice is not using a professional cleaning company

Client Experience & Practice Support

• Provide warm, concierge-level service to clients
• Support client flow, scheduling, check-ins, and overall practice operations
• Assist clients before, during, and after services, including hyperbaric oxygen therapy
• Communicate with clients in a polished, professional, and service-oriented manner
• Support follow-ups, client communications, and retention touchpoints when appropriate
• Anticipate client and team needs without waiting to be asked
• Contribute to a calm, refined, and high-touch client experience
• Help the team maintain a smooth, organized, and professional daily flow

The Ideal Candidate

• Takes pride in cleanliness, order, and presentation
• Is comfortable with hands-on cleaning and facility upkeep as a core part of the role
• Has excellent customer service skills and a polished professional presence
• Is dependable, punctual, proactive, and trustworthy
• Is detail-oriented and notices what needs to be done
• Enjoys supporting a small, high-performing team
• Is comfortable in a boutique medical or wellness environment
• Has experience in hospitality, spa, medical, housekeeping, luxury retail, or service-based businesses
• Is open-minded and interested in innovative wellness therapies
• Can stay calm, professional, and positive in a fast-paced setting
• Understands that no task is “beneath them” when it contributes to the client experience

Qualifications

• Prior experience in hospitality, spa, medical, wellness, housekeeping, luxury retail, or customer service preferred
• Strong attention to detail required
• Excellent communication and professional demeanor required
• Must be comfortable cleaning, organizing, restocking, laundry, room resets, floors, and restroom upkeep
• Must be able to stand, walk, bend, lift light supplies/laundry, and stay active throughout the shift
• Must be reliable, punctual, and comfortable working independently
• Must be available for some evenings and weekends based on client demand

Compensation & Benefits

• Competitive hourly pay based on experience
• Commission and bonus opportunities when applicable
• Paid time off and holidays
• Growth opportunities within a forward-thinking concierge medical practice
• Supportive, professional, and refined work environment

Schedule Expectations

This position may include evenings and weekends to meet client demand. Schedules are planned in advance.

Why Join Us?

Majestic MD Spa is a boutique, physician-led regenerative wellness practice focused on delivering personalized, concierge-level care in a refined setting. Every detail matters here — from the way clients are greeted to the cleanliness of the rooms, floors, restrooms, and the calm, polished feel of the space.

This is a great opportunity for someone who enjoys service, organization, wellness, and creating a beautiful environment where clients feel genuinely cared for.